Account Manager

Summary

Join Aiwyn, a rapidly growing SaaS company, as a highly motivated Account Manager. You will be responsible for managing existing customer relationships, identifying expansion opportunities, and driving revenue growth. This role involves collaborating with cross-functional teams to ensure customer success and maximize account potential. You will leverage value-based selling and actively listen to customer needs. Aiwyn offers competitive compensation and a range of benefits, including a remote work culture, flexible PTO, and comprehensive health benefits.

Requirements

• 3-6 years of experience in Account Management, Customer Success, or Sales at a B2B SaaS company
• Proven experience selling into an existing customer base, driving expansion through renewals, cross-sells, and upsells
• Expertise in value-based selling and the ability to demonstrate ROI to customers
• Strong active listening skills and emotional intelligence (EQ) to understand customer needs and build lasting relationships
• Past experience owning renewals and navigating commercial conversations with customers
• Ability to work cross-functionally with Revenue and G&A teams to drive customer success
• A proactive, growth-oriented mindset with strong negotiation and closing skills

Responsibilities

• Drive revenue growth by managing renewals and expansion revenue (upsell / cross-sell) within your assigned customer portfolio
• Leverage value-based selling to articulate the ROI of our solutions and expand product adoption
• Build strong customer relationships by actively listening, understanding business needs, and positioning solutions that align with customer goals
• Partner with the Customer Success team to ensure smooth renewals and identify expansion opportunities
• Own the renewal process, proactively addressing risks and securing long-term commitments
• Collaborate cross-functionally with Product and Customer Success to improve customer engagement and retention strategies
• Maintain accurate forecasting and pipeline visibility using [CRM platform, e.g., Salesforce]
• Act as a customer advocate, providing feedback to internal teams to drive product enhancements and better customer experiences

Benefits

• Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year
• Remote, work-from-anywhere culture
• Flexible PTO
• World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support
• Stock options - every Full Time Employee has ownership in Aiwyn's future and success
• 401(k) matching