Account Manager

Summary

Join AppTweak's dynamic revenue team as an experienced Account Manager, building and maintaining strong customer relationships with enterprise clients in Central and Eastern Europe. You will be key in achieving revenue targets through client satisfaction, upsells/cross-sells, and retention. This role involves managing long-term partnerships, developing strategies to drive growth, and collaborating with internal teams. You will deeply understand AppTweak's value proposition to advise and empower clients. The position requires strong communication, presentation, and analytical skills, along with a proven track record of success. Location flexibility is offered, with options in London, Berlin, or Brussels.

Requirements

• Bachelor's or Master’s degree in Business, Communication, Marketing, Sales or any relevant field
• Fluent in English with excellent oral and written communication skills. German is a plus!
• Minimum 2 years of experience in account management in customer-facing roles (SaaS background preferred)
• Strong understanding of the digital marketing space is required
• Consistent track record of achieving individual targets
• You enjoy listening to others, and excel at building long-term relationships. You can easily put yourself in the shoes of others and are able to anticipate the customers’ needs
• Extremely hungry character with a growth mindset, ready to learn and grow in an extremely fast-paced environment, all the while maintaining a resilient attitude
• Excellent communication, presentation and writing skills: you are able to build meaningful and trustworthy relationships with clients through transparent communication
• Curiosity and creativity: you are familiar with core mobile marketing terminology and want to expand your knowledge in mobile app growth

Responsibilities

• Manage and develop long-term partnerships with some of the biggest and most exciting brands in EMEA
• Build strategies to drive upsell and cross-sell opportunities within your account portfolio, increase retention rates, and improve customer satisfaction all the while accurately forecasting your pipeline. Targeted on quarterly upsells
• Collaborate with the Customer Success and App Growth Consultants teams to ensure value delivery and renewals of Enterprise account
• Build and foster strong positive relationships with your customers through regular check-ins, QBRs, and product demos
• Deeply understand AppTweak’s value and use cases to strategically advise and empower customers in order to help them grow their businesses with our products and consulting services
• Collaborate with Sales, Marketing, and Product teams to align strategies that enhance customer satisfaction and retention
• Monitor account performance metrics and prepare reports on account status
• Represent AppTweak during major mobile marketing conferences throughout the year in various locations such as Berlin, London, Barcelona, etc

Benefits

• Surrounded by a dynamic, fun (or crazy?), and very driven team
• Bi-yearly company-wide team building to connect with all your colleagues
• A diverse team within a flat hierarchy
• Opportunity to connect with a variety of exciting mobile businesses across different verticals
• An exciting and fast-growing company with a people-first culture. “Diversity” and “work-life balance” are not just buzzwords at AppTweak
• Regular general team meetings and demo days to make sure everyone is aligned with AppTweak's growth path
• Chance to discover new food recipes, because yes, we love food!