Account Manager

Summary

Join our HR consulting firm as an Account Manager! This primarily remote role involves building and maintaining strong client relationships, delivering HR solutions, and providing strategic advice. You will manage the entire recruitment lifecycle for clients, from defining requirements to onboarding. Business development and sales are key aspects, requiring you to identify new opportunities and grow our client base. Success in this role demands excellent communication, problem-solving skills, and a proven track record of managing client relationships and projects. The salary is DOE (50-70K + more) and includes full benefits.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or related field
• Able to carry out business operations at a high business level in both Japanese and English
• Experience in HR consulting, account management, or a related role
• Excellent communication, interpersonal, and problem-solving skills
• Proven track record of managing client relationships and delivering successful projects
• Ability to manage multiple projects simultaneously and prioritize tasks effectively
• Strong business acumen and the ability to identify opportunities for business growth

Responsibilities

• Develop and maintain strong, long-lasting relationships with clients
• Serve as the primary point of contact for clients, understanding their HR needs and providing solutions
• Regularly communicate with clients to assess satisfaction levels and identify new opportunities for improvement or additional services
• Work with clients to assess their HR challenges and suggest practical, effective solutions
• Manage the recruitment process for clients, including job description creation, candidate sourcing, screening, interviewing, and placement
• Oversee the entire recruitment lifecycle, from defining hiring requirements to onboarding new employees, ensuring clients' talent acquisition goals are met
• Proactively seek out new business opportunities by identifying potential clients, developing leads, and engaging in sales activities to grow the company's client base
• Develop tailored pitches, proposals, and presentations to win new business
• Conduct prospecting activities, including cold calling, networking, and attending industry events
• Collaborate with internal teams to deliver services, manage resources, and monitor progress
• Identify opportunities for upselling and cross-selling additional HR consulting services to existing clients
• Monitor client satisfaction and work to address any concerns or issues that may arise
• Work closely with other internal teams (HR consultants, recruiters, and support staff) to ensure the smooth delivery of services

Preferred Qualifications

HR certifications (e.g., SHRM-CP, PHR) are a plus

Benefits

Full benefit