Account Manager

Summary

Join Civis Analytics as an Account Manager and contribute to the growth of our client base. You will build and maintain strong relationships with clients, understanding their needs and leveraging Civis' data science software to deliver value. This role involves managing large accounts, developing account plans, educating clients, creating demand for Civis' products, and forecasting account activity. The ideal candidate has 4-5 years of experience in account management within the public sector or non-profit, SaaS knowledge, and excellent communication skills. The position is remote but requires residency in the NYC, Philadelphia, or Washington, DC metro areas.

Requirements

• 4-5 years experience in Account Management with public sector or non-profit customers, preferably focusing on upsells and renewals of accounts
• Knowledge and experience with Software-as-a-Service (SaaS)
• Highly organized self-starter who is able to prioritize in a high-demand environment
• Excellent presentation, verbal, and writing skills are required
• Experience or familiarity with Salesforce and/or other CRM systems
• Experience and familiarity with analytics and its applications within organizations

Responsibilities

• Manage a limited group of large accounts and achieve revenue targets by securing renewals and increasing revenue spend per account
• Create partner-specific account plans that deliver against goals and objectives, identify key risks, and lay out a path towards future growth opportunities
• Educate and engage customer and partner contacts by using relevant data and other tactics to ensure the customer is getting maximum value from their partnership with Civis
• Create demand for Civis’ products and services by developing trusted advisor relationships with key customer stakeholders, resellers, and partners; and by providing consistent updates and information about new products and capabilities
• Establish and maintain a regular and organized cadence of engagement with customers, resellers, and partners to understand their needs, drive value with Civis’ products, deepen existing and develop new relationships, and link them to Civis’ product and future opportunities
• Forecast and accurately track account activity through the stages of the sales process in our Customer Relationship Management (CRM) system
• Maintain a strong understanding of Civis’s offerings and services and proactively identify solutions and opportunities that address key needs

Preferred Qualifications

Experience with Civis Platform