Account Manager

Summary

Join DataGrail as an Account Manager and own the customer journey, from onboarding to renewal and long-term success. You will guide strategic implementations, build strong customer relationships, and identify opportunities for adoption and expansion. This role combines project management, customer success, and consultative account growth. You will be at the forefront of DataGrail’s customer success evolution, helping customers navigate the privacy landscape while driving growth and retention. The position offers a competitive compensation package and a remote-first work environment.

Requirements

• Experience in customer success, account management, and/or onboarding project management in a SaaS environment
• Strong project management and problem-solving skills, with the ability to manage multiple priorities
• Excellent communication and relationship-building skills, with experience working with executive stakeholders
• A data-driven mindset with the ability to track key metrics and drive continuous improvement
• A passion for customer success, privacy, and regulatory compliance

Responsibilities

• Own the End-to-End Customer Journey – From initial onboarding through ongoing success, ensure a seamless customer experience that delivers long-term value
• Lead Strategic Implementations – Manage customer onboarding projects, coordinating resources, schedules, and risks to ensure timely and successful delivery
• Drive Adoption & Value Realization – Educate customers on privacy best practices and ensure they are maximizing their use of the platform
• Build Trusted Relationships – Act as a strategic advisor to key customer stakeholders, including executives, to drive engagement and retention
• Proactively Identify and Solve Challenges – Monitor customer health, mitigate risks early, and implement tailored action plans
• Collaborate Cross-Functionally – Work with Sales, Product, and Support teams to enhance the customer experience and drive expansion opportunities
• Optimize and Scale Processes – Contribute to internal initiatives that improve customer success workflows, onboarding velocity, and overall efficiency

Benefits

• Equity
• Health, dental & vision insurance plans
• Remote-first working environment
• 401k savings plan
• Parental leave
• Wellness benefits
• Flexible time off
• Paid holidays
• A work from home stipend