Account Manager

Summary

Join DeleteMe, a rapidly growing online privacy company, as an Account Manager. You will be a critical member of the team, partnering with Customer Success to deliver an exceptional customer experience. Key responsibilities include growing account revenue, acting as a strategic advisor to clients, and identifying expansion opportunities. You will collaborate with various teams to bring new products to market and generate referrals. Success in this role requires 3-5 years of Account Management or Customer Success experience, along with a background in security or privacy programs. Excellent communication skills are essential.

Requirements

• 3-5 years of Account Management or Customer Success experience with a demonstrated ability to generate expansion pipeline
• 3-5 years experience in Physical Security, Cyber Security, Executive Protection, Threat Intelligence, or Privacy Programs
• Excellent verbal and written communication abilities

Responsibilities

• Partner with Customer Success Managers and Account Executives to grow account revenue
• Partner with Customer Success Managers to close CS Qualified opportunities
• Act as a strategic advisor for DeleteMe’s customers for their privacy and security programs
• Effectively manage, track, and forecast expansion pipeline revenue
• Partner with DeleteMe’s Sales, Marketing, and Product teams to bring new products to market in order to generate upsell and cross-sell opportunities
• Partner with Customer Success Managers to generate referral opportunities for the Sales team
• Help drive the customer journey along with Sales, Customer Success, and Implementation to help customer’s meet their goals and effectively deploy DeleteMe
• Proactively identify gaps in DeleteMe’s product offerings and opportunities to bring new products to market in order to increase DeleteMe’s expansion revenue