Account Manager

Summary

Join Deputy, a global SaaS remote-first workforce management company, as an Account Manager and focus on the commercial aspects of customer partnerships. You will proactively manage customer relationships, identify new business opportunities, and become a trusted advisor. This role requires strong negotiation skills, the ability to navigate complex organizations, and a proven track record of success. You will work closely with Customer Success Managers and other teams to drive renewals, expansions, and upsells. The ideal candidate has 3+ years of B2B Account Management experience and strong technical aptitude. Deputy offers various employee perks, including share options, flexible remote work, parental leave, development opportunities, and social events.

Requirements

• 3+ years of B2B Account Management experience (managing a book of revenue and upselling)
• Strong negotiation skills and ability to navigate multilayer organizations
• Results oriented and demonstrate integrity with a proven and consistent record of top performance
• Ability to understand and assess client objectives and create solutions
• Excellent written and verbal communication skills, in particular a strong telephone presence and web presentation skills
• Strong technical aptitude, previous use of Salesforce or similar CRM system
• Willingness and ability to meet with key accounts face to face (when safe to do so)

Responsibilities

• Engage with multiple customers ranging from SMB, Mid-Market to Enterprise to build a stronger partnership between their business and Deputy
• Own the relationship with key decision makers to drive renewal, expansion, and upsell conversations
• Use data and work closely with Customer Success Managers to identify trends with accounts and strategic growth opportunities
• Drive higher levels of adoption for customers who are underutilising the Deputy solution
• Maintain a thorough understanding of a customer’s business needs
• Manage sales funnel of renewals and expansion opportunities while working closely with legal, sales and marketing on commercial aspects of partnerships
• Be proactive about flagging customer risk, issues and threats
• Maintain knowledge of trends in workforce management, and time & attendance industry
• Continuously analyse and deliver feedback to leadership teams and participate in process improvements as well as optimisation of existing procedures

Benefits

• Ownership in the company via Share Options
• Paternity/Maternity Leave Policies
• Flexible Remote-First Work Policy
• Company wide Development & Coaching
• Hackathons
• Awards - "Your Time to Shine & Celebrate Success"
• Social Events & variety of social clubs (Books, LGBT, Games, Sports)
• Mental Health Support
• Munch & Learns