Account Manager

Summary

Join EcoVadis as a motivated and autonomous Account Manager in the DACH region! You will manage a large client portfolio, maximizing their use of sustainable procurement solutions. As a strategic advisor, you'll guide clients in scaling sustainability initiatives across their supply chains. Strong relationship-building, understanding client needs, driving improvement, and leveraging technology are crucial. You will collaborate with various teams to ensure seamless customer experiences and contribute to EcoVadis's continuous improvement. This is a temporary position with potential for extension.

Requirements

• Experience: 3+ years in customer success, account management, or client-facing roles in a SaaS company
• SaaS & Sustainable Procurement Knowledge: Familiarity with SaaS solutions and automation tools. Knowledge of procurement systems is an asset - but not mandatory
• Client-Centric Mindset: Strong ability to build and maintain long-term client relationships
• Problem-Solving Skills: Ability to anticipate client challenges and proactively develop solutions. High level of resilience and open to work in a constantly changing environment
• Data-Driven Approach: Comfortable analyzing data to drive strategic decisions and recommendations
• Project Management: Strong organizational skills with the ability to manage multiple accounts and initiatives simultaneously
• Excellent Communication: Strong presentation and communication skills. Fluency in English and German is a must
• Adaptability & Tech-Savviness: Comfortable learning and demonstrating new technologies to clients
• Change Management Experience: Supporting organizations through process automation and adoption

Responsibilities

• Build and maintain trusted relationships with a large portfolio of clients, acting as their main point of contact. Ensuring that they maximize the value they get from the EcoVadis solutions and provided self-service resources
• Advise a large portfolio of accounts on the strategic implementation of their sustainable procurement program, enable and support changes when required. Promote upsell of additional solutions and add-ons when needed
• Establish and maintain a strong relationship with customer project managers and decision makers. Organize and lead high-impact, data driven strategic check-ins with clients. Know when to step in while letting automation work
• Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met
• Support client’s compliance efforts by helping clients leverage our solution for their supply chain due diligence
• Collaborate cross-functionally with Sales, Renewal Management, Product, and further global teams to ensure a seamless customer experience
• Manage and retain a portfolio of clients, proactively addressing challenges and recommending solutions internally as well as externally
• Track key success metrics and report on customer health, engagement, and satisfaction
• Contribute to Ecovadis continuous improvement process by providing feedback to the product management team on solution development needs
• Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere

Preferred Qualifications

Knowledge of procurement systems is an asset

Benefits

• Competitive salary, benefits, and professional development opportunities
• Potential for contract extension based on performance and business needs
• Support with all the necessary office and IT equipment
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development
• Sustainability events and community involvement
• Peer recognition program
• Employee-led resource groups
• Remote work from abroad policy
• Hybrid work organization (from the office or from home)
• Health coverage and optional pension scheme
• Internet and electricity bill allowance
• Subsidized travel and BahnCard 50
• Community service day when volunteering
• Life Insurance