Account Manager

Summary

Join Experian, a world-leading information services company, as an Account Manager! Manage, grow, and retain business relationships within a designated territory, reporting directly to the VP of Sales. Develop strong client relationships, understand their needs, and act as a liaison between clients and internal departments. You will be responsible for account management, service, and development to improve profits, generating new business through upselling and cross-selling. Meet revenue targets, negotiate contract renewals, onboard new clients, and present Experian product offerings. Collect client feedback for product improvement and collaborate with internal and external partners. This is a permanent, home-based role in Costa Rica.

Requirements

• Bachelor's Degree or equivalent experience
• 5+ years of sales, account management experience
• Solid B2B experience
• Experience solving complex customer problems with positive outcomes
• Suite level servicing and contract negotiation experience
• Demonstrated experience and comfort in managing senior level client relationships
• Familiarity with Salesforce (or similar CRM)
• Experience with sales or account management methodology
• Experience establishing communication and engagement with prospects
• Background in sales or account management success
• Proficient with standard CRMs
• Ability to travel when needed

Responsibilities

• Develop strong relationships with existing clients by researching and understanding their business needs, responding to client concerns and problems, and acting as the liaison between the client and internal departments
• Manage and service existing customers, including developing accounts to improve profits
• Manage and develop strategic main accounts
• Research client needs and determine how to bundle products to meet client requirements. Inform and educate clients on all projects. Utilize product experts as a resource
• Generate new business within existing relationships by up-selling and cross-selling other product categories
• Realize committed revenue targets
• Retain accounts by negotiating contract renewals
• Onboard new clients
• Present additional Experian product offerings
• Collect and present voice of customer feedback to product team for product improvement opportunities
• Collaborate and team with peers, including internal and external partners
• Support revenue targets in the future

Benefits

• Medical, life and dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program