Account Manager

Summary

Join FYST, a leading payment solution provider, as an Account Manager and contribute to our growth in the fintech and e-commerce sectors. This role involves assisting with client onboarding, supporting the introduction of acquiring services, maintaining client relationships, and monitoring merchant performance. You will also support upsell opportunities and contribute to client development strategies. The ideal candidate possesses 1–2 years of experience in client support or a related field, preferably within Fintech, and demonstrates strong communication and interpersonal skills. Fluency in English and Russian is required. FYST offers excellent career prospects, competitive compensation, professional development opportunities, health insurance, paid time off, and team-building events.

Requirements

• 1–2 years of experience in client support, account management, or a junior business development role preferably in Fintech industry
• Interest in the fintech sector and motivation to grow in a business development or client success career
• Strong willingness and ability to learn quickly
• Good communication and interpersonal skills for both client-facing and internal team interactions
• Fluency in English and Russian

Responsibilities

• Assisting with the onboarding process of new clients, including coordination with the compliance team and support in commercial discussions
• Supporting the introduction of the company’s acquiring services to potential merchants, including preparing basic presentation materials
• Helping merchants throughout various stages of cooperation under the guidance of senior team members
• Maintaining regular communication with merchants and supporting long-term business relationships
• Supporting upsell opportunities within the current merchant portfolio and assisting in identifying new business leads, agents, or referral opportunities
• Acting as a support contact for key clients, helping resolve requests and providing excellent customer service
• Monitoring merchant performance data (such as approval rates and transaction trends) and preparing reports for senior team members
• Assisting in the planning of client development strategies to enhance client engagement and revenue growth

Benefits

• An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market !
• Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
• Work with coworkers who are passionate about their business
• Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
• The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
• Private health insurance coverage
• 20 days of vacation time; Bank holidays; Sick leaves; Additional birthday day off
• Team building events and corporate parties