Account Manager

Summary

Join GoCanvas and SiteDocs, part of the Nemetschek Group, as an Account Manager focused on customer expansion and growth. You will manage a portfolio of customer accounts, identifying and executing opportunities for expansion. Build and maintain strong client relationships, acting as a trusted advisor. Proactively identify and address retention risks, manage the renewal process, and serve as the primary commercial contact for upsell and cross-sell initiatives. Develop a strong understanding of product features and services, collaborate with internal teams, and consistently meet revenue goals. Leverage data and reporting metrics to track progress and refine strategies for account growth. This role is remote and located in Canada.

Requirements

• 5+ years in a quota-carrying sales or account management role, ideally in SaaS
• Proven ability to drive expansion within existing accounts using a structured, analytical approach
• Strong collaboration, communication, and consultative skills
• Proficiency with Salesforce and Excel/Google Sheets

Responsibilities

• Manage a portfolio of assigned customer accounts, identifying and executing on opportunities for horizontal and vertical expansion through Account Management best practices such as Quarterly Business Reviews, Strategic Reviews, and Product Innovation conversations
• Build and nurture long-term relationships with key stakeholders, acting as a trusted advisor and advocate for customer needs
• Proactively identify and address potential retention risks through regular check-ins and customer health monitoring
• Manage the renewal process for an assigned set of customer accounts, ensuring timely and successful contract execution
• Serve as the primary commercial point of contact for upsell and cross-sell initiatives
• Serve as the primary point of contact for all assigned accounts, including at-risk customers, to address concerns, drive upsell and cross-sell initiatives, and proactively support retention and customer satisfaction
• Develop a strong understanding of product features and services, effectively communicate value and address customer questions
• Collaborate with internal Customer & Product Teams to drive success and maximize customer value
• Consistently meet or exceed monthly revenue goals through expansion and growth activities
• Leverage data and reporting metrics to track progress and refine strategies for account growth
• Track and report on expansion, retention and renewal KPIs, using insights to drive continuous improvement
• Utilize Salesforce for CRM and account management
• Monitor customer health via ChurnZero and implement retention strategies accordingly
• Track and log communication using Salesloft/ Gong
• Collaborate with support and billing teams via Zendesk / Intercom
• Manage customer projects and communications through Rocketlane
• Achievement of monthly expansion revenue targets
• Increased referral rates and account penetration
• Maintenance of a healthy, growing book of business

Benefits

• Health insurance (medical, dental & vision)
• Life insurance
• 401(k)
• Paid time off