Account Manager

Summary

Join GroundTruth as an Account Manager and become a product expert collaborating with Account Executives to ensure client success. You will own pre- and post-sale operations, utilize campaign data analytics to provide insights, build strategic account plans, and develop excellent customer relations. This role demands strong analytical, communication, and project management skills, along with client-facing experience. GroundTruth offers a remote-first philosophy, flexible PTO, and a comprehensive benefits package including fully-paid medical premiums, 401(k) matching, generous parental leave, and various other perks.

Requirements

• 1 - 2 years media experience in a client facing role
• Bachelor's Degree or 3+ years of experience in a similar field: ad tech, customer success, project management
• Proficiency in Office Suite, PowerPoint or Keynote, and Salesforce
• Technical aptitude: you're not afraid of new technologies and eager to learn them
• Strong written and verbal communication skills and are comfortable in engaging conversation with any level
• Strong analytical skills and can digest data to make conclusions and recommendations
• Client facing experience: Comfortable working in a client facing role in a fast-paced environment with frequent pressure to prioritize work and meet deadlines
• Strong organizational skills: Ability to prioritize and deliver timely work; best in class project management skills
• Strategic mindset: Understand components of selling opportunities and be able to articulate at a client level
• Problem solving skills: Don’t wait for someone else to give the answer; takes charge and feels ownership
• Flexibility: Dynamic, hard-working, and able to pivot direction quickly to keep up with business demands

Responsibilities

• Own pre and post-sale operations support for the direct sales organization
• Utilize campaign data analytics and insights (i.e. best practices, historical performance data, case studies, analytics tools, and campaign history)
• Build strategic account plans, and drive a successful sales strategy
• Demonstrate the ability to understand the data and use that data to “tell a story” to a client through reportable insights, wrap up reports, quarterly business reviews, etc
• Develop and maintain excellent customer relations, acting as a point of contact for existing customers both direct and via media agencies and agency trading desks
• Recognize upsell opportunities; lead and influence clients to invest when opportunities arise
• Support the Account Executive throughout the sales process by being an active participant in client meetings, navigate and influence clients’ personnel (planners and buyers) and compliment client objectives with a suite of corresponding GroundTruth products

Benefits

• Fully-paid medical premiums for employees
• 401(k) employer match
• Generous parental leave
• Wellness and gym reimbursement
• Family and pet expense reimbursement
• Education and coaching reimbursement program
• Daily lunch credit when working in-office
• Fully stocked snacks and beverages in-office
• Option for mobile phone reimbursement or separate company phone
• Equity analysis to ensure fair pay
• Remote-first philosophy
• Flexible PTO policy
• Company bonus