Account Manager

Summary

Join HappyCo's Site Services team as a motivated Account Manager, ensuring customer success and satisfaction. Develop strategic account plans, serve as the primary customer contact, and drive adoption, engagement, and upselling. Conduct regular business reviews, monitor customer health metrics, and perform quality assurance audits. Stay informed about industry trends and customer needs for strategic decision-making. This role demands a customer-centric approach, strong communication, analytical skills, and proactive relationship management to fuel revenue growth. HappyCo offers a flexible, supportive culture and values-driven environment.

Requirements

• 1 - 2 years working in Multi-Family or PropTech
• 2 - 3 years working in a customer facing role

Responsibilities

• Develop and implement strategic plans tailored to each key customers' business objectives and growth potential
• Act as the primary point of contact for all customers, building strong relationships, and understanding their individual unique needs and challenges
• Drive adoption and engagement by providing proactive guidance, training, and best practices to ensure resident and on-site buy in
• Identify opportunities for upselling and expansion within your accounts, collaborating with the sales teams to drive revenue growth, including managing contract renewals
• Conduct regular business reviews and performance assessments with customers, presenting metrics and recommendations for improvements and optimization
• Advocate for customers within the company, representing their interests and providing feedback to product, marketing, and support teams
• Monitor customer health metrics and proactively address any risks or issues to ensure customer satisfaction and retention
• Monitor quality assurance and service quality across customers, proactively addressing any risks, operational changes needed, and ensuring efficiency for customers
• Stay informed about industry trends, competitive landscape, and customer needs to inform strategic decision-making and contribute to product development

Preferred Qualifications

• Ability to develop and execute strategic plans aligned with both customer objectives and company goals
• Strong communication skills to build and maintain positive relationships with customers
• Skilled in data analysis. Help in identifying trends, opportunities, and areas for improvement to drive customer success
• Strong problem-solving skills to proactively identify and address customer challenges. This includes the ability to troubleshoot issues, propose solutions, and collaborate with internal teams to implement effective resolutions
• Willingness to stay updated with industry trends, best practices, and new technologies related to customer success. This includes ongoing learning and professional development to enhance skills and knowledge
• Skilled in the ability to manage change and guide customers through new implementations and upgrades. This will include providing support, orientations, and resources to ensure a smooth and successful customer journey

Benefits

• Work from anywhere supported by a flexible company culture
• Opportunity to work for one of the fastest growing technology companies in the PropTech industry
• Unlimited vacation time
• Generous paid parental leave
• Competitive and equitable pay, including stock options
• Monthly stipends to support Wellness and Home Office expenses