Invoca is hiring a
Account Manager

Summary

Join Invoca as a Senior Account Manager and drive account success, strategic account planning, customer relationship management, proactive engagement, software demonstrations, value proposition communication, forecasting and reporting, cross-functional collaboration, and negotiation and closure. As a key member of the sales team, you will be responsible for executing on retention and expansion goals, ensuring Invoca is aligned with customers' needs and expectations.

Requirements

• Experience: 2+ years of on-quota, B2B SaaS experience with a focus on marketing tech and/or ad tech for large organizations
• Industry Knowledge: Fundamental understanding of online advertising and marketing technology with experience in account management or sales
• Technical Proficiency: Skilled in using modern SaaS tech stack including Salesforce, LinkedIn, Slack, and Business Intelligence Systems
• Communication Skills: Strong verbal and written communication skills, with the ability to build rapport and trust with clients through a consultative approach
• Negotiation Skills: Experience negotiating business terms and managing documentation such as MSSAs and SOWs

Responsibilities

• Drive Account Success: Take ownership of a portfolio of corporate accounts, ensuring their successful adoption, growth, and renewal by meeting and exceeding key performance metrics
• Strategic Account Planning: Develop and implement strategic account plans tailored to each customer’s needs, driving growth and maximizing the value of Invoca Call Analytics
• Customer Relationship Management: Cultivate and maintain strong relationships with key stakeholders at all levels within the customer organization, ensuring high satisfaction and retention rates
• Proactive Engagement: Lead proactive efforts to identify opportunities for account expansion and enhancement, including designing and executing initiatives to boost platform adoption and utilization
• Software Demonstrations: Conduct impactful software demonstrations and create compelling presentations to effectively showcase Invoca’s value propositions and differentiators
• Value Proposition Communication: Clearly communicate Invoca’s value proposition and benefits, tailoring messages to address specific client needs and challenges
• Forecasting and Reporting: Own and report on the renewal, expansion, and retention forecasts with accuracy, providing insights and strategies to achieve growth targets
• Cross-Functional Collaboration: Collaborate closely with internal teams, including Account Executives and Customer Success, to ensure smooth transitions, Customer Success Plans, and alignment with customer objectives
• Negotiation and Closure: Manage complex negotiations for renewals and expansions, working to close deals that deliver mutual value and drive long-term customer success

Benefits

• Paid Time Off - Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees
• Healthcare - Invoca offers a healthcare program that includes medical, dental, and vision coverage
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%
• Stock options - All employees are invited to ownership in Invoca through stock options
• Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program
• Paid Family Leave - Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs
• Sabbatical - We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more