Account Manager

Summary

Join JMAC Lending as an Account Manager and contribute to exceptional client support and retention. This full-time, remote position focuses on managing loan processes, ensuring client satisfaction from submission to closing. You will collaborate with internal teams and clients to expedite loans, resolve issues, and improve processes. The role requires strong communication, problem-solving, and organizational skills, along with experience in mortgage processing or account management. JMAC offers competitive pay, comprehensive benefits, and a supportive work environment.

Requirements

• Minimum of 2 years of relevant experience in mortgage processing and/or Account Management
• Possess an Undergraduate Degree or equivalent professional experience
• Outstanding oral and written communication abilities, particularly in conveying business concepts and demonstrating business value
• Solid understanding of industry guidelines and policies
• Adept with technological solutions, including but not limited to LOS, Pricing Engines, and Underwriting Engines
• Exceptional phone etiquette; capable of delivering messages clearly and fostering quick rapport
• Innovative problem-solver and decision-maker, with a strong track record of thinking creatively to find the best solutions for all parties involved
• Detail-oriented, highly responsive, and driven with a robust sense of initiative
• Skilled at juggling multiple priorities and tasks while maintaining composure under pressure
• Ability to forge and nurture effective business relationships, both internally and externally
• Strong problem-solving and conflict resolution skills; a genuine passion for client service is essential
• Well-organized and accountable for achieving results
• Resourceful and reliable

Responsibilities

• Collaborate with Clients, Sales & Operations to proactively manage pipeline movement, expedite the loan at every milestone and mediate any challenges at the loan level
• Review conditions for accuracy to eliminate piece mail conditions. Work and communicate with client to advocate for expediency in loan process by lessening turn times
• Manage multiple 500 projects with the ability to prioritize seamlessly, with strong attention to detail and compliance deadlines
• Serve as liaison support for Clients, Sales and internal operations groups to identify and solve loan level or process related issues
• Work with Sales and Operations leadership to escalate issues, facilitate transparent communication and provide winning solutions for clients
• Apply calm and confidence based problem-solving techniques to successfully address and resolve issues for both internal/external clients to continuously improve processes and provide a competitive advantage through customer intimacy and operational excellence
• Establish and promote constructive feedback from clients and share with Account Executives and Sales Leadership to help them identify sales opportunities or process efficiency ideas
• Provide World Class service through highly disciplined follow-up and guidance to our Sales Team and Clients
• Build strong interpersonal relationships with the Production Team, Operational Associates & Clients to create a collaborative working environment, maintain high morale & foster retention among all parties

Preferred Qualifications

Experience with Encompass is a bonus, along with proficiency in MS Word and MS Excel

Benefits

• Comprehensive Health Care Plan (Medical, Dental & Vision)
• Life Insurance Options (Basic, Voluntary & Accidental Death & Dismemberment)
• Generous Paid Time Off (Including Vacation & Holidays)
• Robust Retirement Savings Plan (401k)
• Support for Short Term & Long Term Disability
• Family Leave Benefits
• Access to Wellness Resources