Account Manager

Summary

Join JumpCloud® as an Account Manager in Indonesia and manage a portfolio of key strategic customers and partners. Collaborate with Renewal Specialists and Customer Success Managers to ensure timely renewals, drive expansions, and facilitate upsells. Actively identify and pursue growth opportunities within existing accounts. Develop and execute tailored account strategies to increase product adoption and uncover new revenue opportunities. Maintain accurate forecasting and report on key performance indicators. Partner with cross-functional teams to deliver exceptional customer experiences and execute targeted initiatives. Provide regular updates to regional leadership on portfolio performance and market insights. This fully remote role requires periodic travel to client sites.

Requirements

• 4+ years of experience in SaaS sales or account management, ideally serving enterprise-level clients in Indonesia or Southeast Asia
• Proven ability to manage large, strategic accounts with a track record of achieving renewals, upsells, and expansions
• Exceptional communication, negotiation, and relationship-building skills
• Ability to travel periodically to client sites to foster strong partnerships and deepen engagement
• Proficiency with CRM systems, pipeline analytics, and forecasting tools

Responsibilities

• Manage and expand relationships with key strategic customers in Indonesia, including Grab, Super Bank, and other significant partners
• Collaborate closely with Renewal Specialists and Customer Success Managers to ensure timely renewals, drive expansions, and facilitate upsells
• Actively identify and pursue opportunities for growth within existing accounts, enhancing adoption and maximizing the value delivered by JumpCloud’s solutions
• Primary KPIs include Net Annual Recurring Revenue, renewals, expansion revenue, and customer adoption metrics
• Develop and execute tailored account strategies to increase product adoption and uncover new revenue opportunities
• Maintain accurate forecasting and consistently report on key performance indicators and pipeline health
• Partner with Customer Success teams to deliver exceptional customer experiences, ensuring deep adoption and satisfaction
• Collaborate with Marketing to execute targeted initiatives and campaigns that drive customer engagement and product usage
• Work closely with New Business teams to smoothly onboard new customers into your portfolio
• Provide regular and transparent updates to regional leadership on portfolio performance, growth initiatives, and market insights
• Engage effectively with internal and external stakeholders to align strategies and ensure customer success

Preferred Qualifications

• Bachelor’s degree in Business, Technology, or related field; MBA a plus
• Familiarity with advanced sales methodologies (e.g., Challenger, MEDDIC, SPIN)
• Experience navigating complex sales cycles within hyper-growth SaaS environments