Account Manager

Summary

Join Kustomer's Enterprise Sales team as an Account Manager and play a key role in driving sales growth. You will work with existing customers, focusing on AI solutions within the customer experience (CX) space. This remote US-based position requires a proven track record of exceeding sales quotas in enterprise sales, particularly within complex sales cycles and early-stage startups. Responsibilities include meeting sales goals, collaborating with customer success and marketing teams, and driving cross-selling opportunities. The ideal candidate possesses expertise in AI and CX, along with experience selling premium services. Kustomer offers a competitive compensation package, including healthcare coverage, 401K, and a generous vacation policy.

Requirements

• 5-10 years of quota ($800K +) carrying sales experience
• Sold to Enterprise accounts with complex sales cycles
• Proven track record of consistently exceeding sales quotas
• Experience in managing a book of existing accounts
• Experience working at early-stage growth Startups
• Expertise and technical savvy to conduct own demos
• HIPAA Compliance

Responsibilities

• Work with the sales leadership team to define and execute on quarterly/annual sales goals
• Consistently meet sales quotas and drive the sales process forward for the business
• Coordinate closely with our customer success team to ensure a great relationship with our customers while identifying new selling opportunities
• Drive cross-sell and expansion opportunities to existing accounts
• Become an expert in AI and the value AI can have for existing customers in the CX space
• Experience in selling premium services such as Premium Support and Premium Services
• Successfully deliver our value proposition, product demonstration, and core values
• Represent Kustomer as an industry thought leader in the market
• Maintaining an understanding of the competitive market space to position Kustomer effectively
• Attending industry events and growing Kustomer’s presence within the market

Preferred Qualifications

• Experience selling to the CX side of the house
• Sold a Saas CRM solution in the past

Benefits

• Competitive salaries
• Stock options
• 100% healthcare coverage
• 401K
• WiFi and Mobile reimbursement
• A generous vacation policy
• Pension
• Supplemental health insurance
• Other perks