Account Manager

Summary

Join MANTL as an Account Manager and drive value for customers through strategic partnerships. You will set account strategy, drive renewals and expansion, build relationships with customer executives, and provide expertise in deposit origination and digital banking. Success involves achieving growth targets, understanding MANTL's products, and ensuring customer satisfaction. You will collaborate with internal teams, manage client communication, and lead implementations. This role requires strong communication, analytical, and problem-solving skills, along with experience in account management and ideally, banking or Fintech.

Requirements

• 6+ years of Account Management experience with demonstrated ability to forecast and run and end to end renewal deal cycle
• Advanced written and oral communication and presentation skills
• Ability to adapt approaches to meet business needs and flexibly respond to emerging/evolving client needs
• Demonstrated ability to analyze and utilize data; development of business review decks and utilizing data to uncover pain points or spotlight an area of opportunity
• Demonstrated ability to collaborate across functions (ex: product, sales, reporting, legal, finance) and work well in a team environment
• A positive attitude and team player who can elevate AM colleagues
• High level of initiative and ability to work autonomously
• Ability to handle stressful situations and deadline pressures well
• Excellent problem solving capabilities and organizational skills
• Comfortable working in an evolving, fast-paced startup-like environment

Responsibilities

• Contribute to the mission of MANTL by driving value for our customers through strategic partnerships
• Set the account strategy and drive renewal and expansion for a set of named accounts
• Develop account strategy and map out a plan to achieve quota
• Conduct whitespace analysis, prioritize outreach, and provide forecasts for opportunities identified
• Understand MANTL’s products and effectively communicate all offerings to the client
• Cross-sell products by identifying additional needs within an existing client offering
• Lead commercial conversations ensuring end to end success of the contracting process
• Develop a proactive client outreach cadence and conduct semi-annual reviews with all clients
• Ensure you are the point of contact for business opportunities, issues, and questions
• Drive customer satisfaction and referenceability
• Conduct thorough ticket review and resolution
• Access, analyze, present customer reports to draw conclusions and provide recommendations
• Develop strategies to address issues posing risk to the renewal
• Serve as an expert on the customer and work with all other MANTL teams to optimize the customer experience across your book of business
• Identify and prioritize enhancements that improve client satisfaction and retention
• Ticket manage; review and assess severity and priority, engage engineering when needed
• Manage all client communication, conflict resolution, and compliance on client deliverables
• Lead implementation of new platform, coordinating with the client and internal stakeholders
• Support launch of new clients in collaboration with the implementation teams
• Provide ongoing training support to ensure adoption of our product(s)
• Identify FAQ for helpdesk articles and/or videos to ensure scalability

Preferred Qualifications

Background in banking or Fintech

Benefits

• Competitive salary with a total OTE of $170,000
• 401k Match
• Unlimited PTO
• Creative and fun team-building events (improv, chocolate and wine tasting, happy hours)
• Mental health and wellness programs
• 100% Remote