Account Manager

Summary

Join Massive Rocket, a fast-growing Braze & Snowflake agency, as an Account Manager. This dynamic role blends new business development with client relationship management, driving revenue growth. You will pitch and propose solutions, negotiate contracts, onboard clients, and collaborate with the delivery team. Success requires proven sales acumen, strong relationship-building skills, and excellent communication. The position offers a 100% remote, flexible work environment with opportunities for career advancement and team events. Massive Rocket prioritizes a supportive and positive work culture.

Requirements

• 5+ years in a sales-focused, client-facing role, ideally in tech or digital marketing sectors
• Background in Sales, Marketing, or Business Development with an ability to quickly grasp technical concepts and customer engagement strategies
• Proven Sales Acumen: Demonstrated ability to meet and exceed sales targets, with experience in consultative selling
• Relationship Building: Excellent interpersonal skills with the ability to establish trust and rapport with new clients
• Organisational Skills: Strong project management skills, with a proactive approach to managing the transition from sales to delivery
• Communication: Strong verbal and written communication skills, capable of delivering clear and persuasive pitches
• Valid work visa - Massive Rocket does not provide sponsorship at the moment
• Proof of identification: ID card, passport, Utility bill (Gas, Water, Electricity)
• 2 references - Name, Relationship, Contact details (Email, Mobile)
• Contractors Only: proof of incorporation and insurance

Responsibilities

• Pitching and Proposals: collaborate with the delivery team to create tailored pitch presentations, commercial proposals, and pricing
• Negotiation and Contracting: support Client Partner with contract discussions, facilitating successful closure with client procurement teams
• Client Onboarding: manage the handoff to delivery, ensuring new clients experience a seamless transition
• Initial Client Relationships: build a strong foundation with clients, establishing Massive Rocket as a trusted partner from the outset
• Collaboration with Delivery Team: support the delivery team to align projects with client needs and ensure proper resourcing for profitability
• Identifying Growth Opportunities: constantly and proactively monitor your assigned accounts to identify potential areas for additional business
• Strategic Roadmaps: assist in crafting roadmaps for future projects with guidance from the Client Partner, preparing the client for growth
• Relationship Standards: set and maintain the standard of excellence in client experience to build lasting partnerships from the start

Preferred Qualifications

Familiarity with any two of the following areas is beneficial: CRM and Customer Engagement Strategy, MarTech – CDP, CEP, Marketing Cloud, Customer Data Management, Data Analytics and Reporting

Benefits

• Fast-moving environment – you will never stop learning and growing
• Supportive and positive work culture with an emphasis on our values
• International presence – work with team members in Europe, the US, and around the globe
• 100% remote forever
• Flexible Vacation Policy
• Career progression paths and opportunities for promotion/advancement
• Organized team events and outings