Account Manager

Summary

Join Medely, a high-growth technology startup revolutionizing healthcare work, as an Account Manager. You will be responsible for the success, retention, and expansion of Medely customers. This role involves proactively engaging with customers to guide their success, conduct business reviews, identify up-selling opportunities, and manage renewals. You will interact with diverse customers at various levels and collaborate with multiple departments at Medely. If you excel at building relationships, delivering exceptional customer experiences, and demonstrating sales acumen, this fast-growing startup is for you.

Requirements

• 3-5 years of account management experience ensuring customer satisfaction, adoption, retention and expansion with at least 1 year within a SaaS startup
• Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions
• Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail
• Ability to interact with client teams at various levels of technical and non-technical depth
• Outstanding analytical, problem-solving, organization, prioritization, and multitasking skills
• Excellent verbal and written communication skills

Responsibilities

• Own the overall post-launch relationship with Medely customers
• Increase customer platform usage and adoption
• Ensure customer retention and contract renewal
• Ensure customer satisfaction
• Up-sell and uncovering new revenue opportunities
• Develop, prepare, and nurture customers
• Work with customers to establish critical goals, key performance indicators and aid the customer in achieving their goals
• Manage customer escalations

Preferred Qualifications

• Healthcare experience a plus
• Tech-savvy, familiarity with Salesforce and G Suite tools a plus

Benefits

• Competitive Compensation: Based on experience and performance
• Long-term Incentives: 401k
• Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance
• Flexibility: We believe that work/life balance is important, so we offer twenty days of Paid Time Off and eleven paid holidays
• Paid parental leave
• Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry nationally!
• Ownership: Drive meaningful business impact on a team you’ll help build and define!
• Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office!