Account Manager

Summary

Join Medely, a high-growth technology startup, as an Account Manager responsible for customer success, retention, and expansion. You will proactively engage with customers, guiding their success strategies, conducting business reviews, identifying upselling opportunities, and managing renewals. This role demands versatility in interacting with diverse clients and internal departments. The position requires strong relationship-building skills, exceptional customer experience creation, and sales acumen. Occasional travel may be required. Medely offers a remote work environment and a comprehensive benefits package.

Requirements

• 3-5 years of account management experience ensuring customer satisfaction, adoption, retention and expansion with at least 1 year within a SaaS startup. Healthcare experience a plus
• Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions
• Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail
• Ability to interact with client teams at various levels of technical and non-technical depth
• Outstanding analytical, problem-solving, organization, prioritization, and multitasking skills
• Excellent verbal and written communication skills

Responsibilities

• Own the overall post-launch relationship with Medely customers
• Increase customer platform usage and adoption
• Ensure customer retention and contract renewal
• Ensure customer satisfaction
• Up-sell and uncovering new revenue opportunities
• Develop, prepare, and nurture customers
• Work with customers to establish critical goals, key performance indicators and aid the customer in achieving their goals
• Manage customer escalations

Preferred Qualifications

Tech-savvy, familiarity with Salesforce and G Suite tools a plus

Benefits

• Competitive Compensation: Based on experience and performance
• Long-term Incentives: 401k
• Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance
• Flexibility: We believe that work/life balance is important, so we offer twenty days of Paid Time Off and eleven paid holidays
• Paid parental leave
• Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry nationally!
• Ownership: Drive meaningful business impact on a team you’ll help build and define!
• Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office!