Account Manager

Summary

Join Mindoula as a high-potential Account Manager to drive growth within our Collaborative Care Program. You will build and nurture partnerships, conduct provider training, and track key performance indicators. This remote position involves up to 40% travel and requires strong communication, data analysis, and account management skills. You will be responsible for increasing referral volume, ensuring provider satisfaction, and achieving business goals. The ideal candidate possesses a healthcare or business background and proven success in account management within the healthcare industry.

Requirements

• Bachelor’s Degree in healthcare related field or business (combination is preferred)
• Three or more years of experience working in a sales or account management role
• Willingness to travel within assigned region
• Project management or experience implementing new partnerships
• Experience with presenting company products both in person and virtually
• Experience selling to accounts a healthcare service
• Proven outcomes of growing accounts
• Proficient in Microsoft Word, Google Suite (calendar, docs, sheets, slides etc.), Excel, and PowerPoint
• Ability to develop and maintain strategic partnerships with key accounts promoting engagement of Mindoula’s services
• Experience with providing customer service in a proactive manner that solves problems before they arise
• Ability to understand healthcare trends and market trends to proactively suggest changes to programs
• Ability to adapt to change and grow customer base
• Demonstrated ability to create and review data and analytics to measure account performance
• Comfortable creating and delivering both virtual and in-person presentations
• Ability to be professional while representing Mindoula’s mission to key accounts

Responsibilities

• Partner and assist Director, Implementation to ensure seamless post-implementation of Collaborative Care during initial provider training and education sessions
• Develop and manage ongoing meetings for assigned accounts to review enrollment, growth opportunities, clinical outcomes, concerns, and achievements with the ultimate goal of increasing referral volume, provider/practice satisfaction, and continued utilization of Mindoula services
• Regularly communicate and meet, as requested, with accounts, providers, and practice staff to understand the needs of the practice and recommend strategies to most effectively achieve referral growth and program satisfaction mostly virtually; however, travel to larger accounts as needed
• Create and review with accounts data reports to include analytics and ROI to ensure business goals are being achieved
• Develop strong partnerships and act as ongoing relationship partner for key accounts
• Internally track account engagement and referral volume/growth paying attention to decrease in order volume in order to re-engage providers/practices
• Support clinical operations in engaging with partnerships as appropriate
• Anticipate the needs of the accounts - both at the practice and provider level - and meet those needs proactively
• Identify potential challenges/concerns and develop contingency plans to ensure they are overcome and/or prevented
• Monitor and analyze data to strategically plan interventions focused on growth opportunities within the assigned book of business
• Monitor industry changes and account developments to remain competitive
• Assist with workflow optimizations and changes to adjust to partner goals
• Achieve and exceed target goals set by leadership
• Other tasks/projects as assigned

Preferred Qualifications

Start-up and behavioral health experience a plus!

Benefits

This position will work 100% remote with travel. Travel will be up to 40%