My Mountain Mover is hiring a
Account Manager

Summary

Join a dynamic company offering growth opportunities and remote work. The role involves coordinating with the Placements Team, managing CRM database, and supporting marketing and sales strategies. Assist clients and VAs, handle billing concerns, and conduct periodic check-ins. Requires managerial or supervisory experience, extensive industry-specific knowledge, trainer experience, at least 2 years of telecommuting experience, proficiency in key performance indicators, business process cycle, project management, quality management, risk management, and information technology.

Requirements

• Managerial or supervisory experience is a must
• Extensive industry-specific experience and knowledge is a must
• Trainer or similar training experience is a must
• 2 years minimum Telecommuting experience is a must
• Proficiency in key performance indicators, business process cycle, project management, quality management, risk management, and information technology

Responsibilities

• Coordinates with and assists the Placements Team regarding new, replacement, and add-on accounts
• Schedules and facilitates the VA onboarding, Client Setup, and Client Meet & Greet
• Responsible for the day-to-day operations of the department
• Manages CRM database including data entry, data refinement, creation of reports/dashboard, data analysis, and interpretation, and data quality control
• Leverages on project management tools and coordinate with relevant team members regarding specific tasks
• Supports the execution of marketing and sales strategies for the account and business growth
• Develops initiatives to contribute incremental revenue growth and organizational organic growth
• Provides overall guidance, and direction, and encourages harmony and collaboration within accounts and across teams
• Promotes and facilitates account growth through upselling (add-ons, referrals, and business reviews)
• Manages retention for both client and VAs handled
• Assists clients in initial setup, technical and functional support, and delegation of tasks
• Offers expert advice in handling their VA/s
• Serves as the main POC for all company-related concerns
• Assists in resolving any billing concerns, disputes, and process requests
• Investigates and resolve all client-VA disputes
• Conducts periodic client check-ins
• Ensures client, satisfaction, retention, and loyalty
• Handles simple and complicated cancellations and escalates to SR MGR and IM Dept Head if necessary
• Assists in VA accountability
• Audits VA attendance/ performance/ incentive/ profiling/ credential and information
• Regularly check VA reliability - technical and functional
• Provides coaching and mentorship
• Provides VAs with knowledge, and expertise in a specific subject matter, business, and technical area of a project or task
• Investigates and resolves all VA offense/misconduct
• Conducts periodic VA check-ins
• Ensures acceptable and reasonable VA turnover/attrition rate
• Handles resignations and backouts and escalates to HR, SR MGR, and IM Dept Head only if necessary

Preferred Qualifications

Exceptional technical, conceptual, interpersonal, communication, and decision-making skills

Benefits

• Great company culture!
• A lot of opportunity for growth and development!
• Monthly basic salary is $1300 per month
• Permanent Work-From-Home opportunity
• HMO and Dependent Coverage
• Paid US Holidays
• Paid Time Off
• Free HIPAA Certification
• Incentives e.g. performance incentives, referral bonuses, and attendance incentives