Newfront is hiring a
Account Manager

Summary

Join a fast-paced, technology-driven team that values accountability, inclusivity, and work-life balance. As a Client Relationship Manager, you'll develop, communicate, and service client needs, retaining large accounts through relationship management.

Requirements

• Exceptional communication skills: written, public speaking and presentation preparation
• Exceptional telephone etiquette and customer service skills, diplomacy, professionalism and tact
• Advanced knowledge of Microsoft Office and its complex features
• Ability to be resourceful, take initiative, solve problems, offer solutions and make process improvements
• Works well with others in a fast paced environment and be responsive to co-workers and colleagues
• Ability to train, delegate, provide oversight and give feedback
• Adaptability and flexibility to address issues and client needs
• Excellent time management skills
• Ability to learn and adopt and train use of technology systems and software applications
• Excellent at multi-tasking and flexibility to manage ever changing priorities and deadlines
• Intermediate strategic project planning including extended time management
• Ability to forge relationships and build trust

Responsibilities

• Independently manage client relationships and accounts either up to: $1 MM in volume revenue or; of advanced complexity and requirements
• Perform program comparison and form review, in partnership with Account Executive(s)
• Independently prepare for, manage and conduct strategy renewal meetings with clients
• Act as primary client point of contact to provide day-to-day service by responding to client questions and requests
• Develop, analyze, and implement competitive insurance programs, providing various alternatives for client consideration. Prepare market, quote rates for renewals and new business
• Manage the onboarding process of new clients
• Manage the marketing process for prospect companies
• Prepare and review client communications and finalize for delivery
• Communicate and collaborate with producers, clients and underwriters to obtain information, quote rates, prepare proposals, or service existing accounts
• Maintain current files and prepare policy renewal questionnaires, recommending coverage enhancements. Review, evaluate, rate and market Commercial Insurance applications and documents for accuracy
• Compile and organize all client information necessary to process new, renewal, cancellation and endorsements
• Perform thorough contract reviews for clients
• Perform database file management and input information. Accurately manage and maintain documents in agency management systems
• Provide training to Account Coordinators
• May manage Account Coordinators and Account Assistants
• Perform other duties and special projects as assigned

Benefits

$90,000 - $120,500 a year