OpenTable is hiring a
Account Manager

Summary

Join OpenTable as an Account Manager- Central Queue and drive engagement, increase reservation availability, and decrease churn for our customers in Mexico City.

Requirements

• Experience in Account Management
• Consistent record of consultative selling and/or account management
• Deep knowledge of restaurant operations
• Self-motivated with tried ability to perform well under pressure and against bold goals and deadlines
• Skilled at presenting new points of view to customers that reframe and challenge the way they view their business
• Aptitude for gathering and using data to inform and persuade others to make business decisions
• Excellent communication, listening, influencing and training skills
• High-reaching, tenacious and results driven
• Validated ability to work across many departments to tackle problems and achieve results
• Excellent organization, documentation and time management skills
• Shown success working in an unstructured and entrepreneurial environment
• Experience using Salesforce of equivalent CRM solution is a plus
• English speaking/reading/writing skills required

Responsibilities

• Manage our most valuable business segmentation of customers
• Share data with restaurants to change behavior and drive adoption
• Work closely with customers to drive engagement on the OpenTable platform and increase reservation availability
• Respond to restaurant partner concerns from our Customer Support and field teams
• Perform presentations and training remotely to restaurant customers
• Inspire customers to think differently about their business in ways that will help both parties achieve success
• Meet and exceed regular team and individual goals
• Reduce churn

Benefits

• OpenTable provides Mexican Social Security (IMSS)
• Christmas Bonus - 30 days
• Paid Time Off - 20 days a year
• Vacation Premium - 25%
• Parental Leave
• Bereavement Leave - 3 days
• Marriage leave - 3 days
• Bonuses
• Dental Insurance & Life Insurance
• Major Medical Insurance