Account Manager

Summary

Join OpenTable, a Booking Holdings company, as an Account Manager responsible for driving customer retention and revenue growth within your assigned territory of restaurants. This remote position (transitioning to hybrid) requires strong customer relationship skills, a passion for hospitality and technology, and the ability to influence customer decisions using data. You will work closely with restaurant clients to increase product adoption, become a trusted advisor, and proactively identify opportunities for growth. The ideal candidate is self-motivated, collaborative, and comfortable in a fast-paced environment. OpenTable offers a range of benefits, including flexible work arrangements, mental health support, paid time off, and ongoing learning and development opportunities.

Requirements

• You are passionate about hospitality and technology
• You are curious, humble and have an eagerness to learn
• You are able to effectively influence and use data to guide your decisions
• You’re self-motivated and have the grit necessary to thrive against ambitious expectations
• You naturally communicate well, and can establish trust with people genuinely and quickly
• You are comfortable working in an unstructured and forward-thinking environment
• You are an empathetic, team-orientated sales person who loves to collaborate and grow through learning and feedback
• You are proficient in use of Google Suite and Salesforce CRM

Responsibilities

• Work closely with customers to increase product and feature adoption, improve their online availability and ultimately grow their business through our partnership
• Become a trusted adviser to our customers and influencing an ongoing retention of their business with us
• Maintain an experienced level of understanding of all products and services that OpenTable offers
• Proactively incorporate company strategies into your work and constantly be on the lookout for opportunities to increase your impact with customers
• Share and implement standard methodologies with members of the sales and restaurant relations team
• Be highly visible and frequently face-to-face with our customers in the field
• Stay current with organisational changes, initiatives, and vision
• Work collaboratively with colleagues and key internal stakeholders

Preferred Qualifications

Restaurant management and/or sales experience in the food and beverage industry is preferred but not essential

Benefits

• Work from (almost) anywhere now, hybrid in the near future
• Mental Health Well-being: 6 company paid therapy sessions, subscription to a meditation app, wellbeing speaker series and resources
• 1 floating day off per year to celebrate your birthday or another occasion of your choice!
• Company-wide week off each year: the whole team recharges (and returns without a pile-up of work!)
• Ongoing Learning and Development opportunities
• Universal Paid Parental leave