Account Manager

Summary

Join PartnerStack as a strategic and customer-focused Account Manager to drive renewals and expansion within our existing customer base. You will manage the end-to-end renewal process, build strong customer relationships, leverage data and insights, and collaborate across teams. This role requires 3+ years of B2B Account Management, Sales, or Customer Success experience in a SaaS environment, a proven track record of managing renewals and driving account expansion, and strong analytical and consultative sales skills. PartnerStack offers a digital-first environment with flexible working hours, opportunities to work abroad, and a comprehensive benefits package including health insurance, HSA and Wellness Accounts, generous vacation time, an ESOP, and an RRSP with employer matching.

Requirements

• 3+ years experience in B2B Account Management, Sales, or Customer Success within a SaaS environment
• Proven track record of managing renewals and driving account expansion
• Ability to analyze customer data and identify growth opportunities
• A strong understanding and command of the consultative sales process
• Self-motivated, proactive, and able to build processes and workflows
• Comfortable with ambiguity and possess a growth mindset
• Experience selling mid-market or enterprise SaaS

Responsibilities

• Manage Renewals & Expansion: Own the end-to-end renewal process, proactively engaging customers to ensure high retention rates while identifying and executing growth opportunities through upsells and cross-sells
• Build Strong Customer Relationships: Craft and implement tailored account plans that maximize customer value and drive revenue expansion
• Leverage Data & Insights: Analyze customer usage data, feedback, and market trends to inform engagement strategies, optimize contract negotiations, and strengthen customer value
• Collaborate Across Teams: Partner with Sales, Customer Success, Network Success, Product and Marketing teams to enhance the customer experience, and to drive adoption and growth

Benefits

• A digital-first environment, so you can do your best work anywhere in Canada
• A MacBook shipped to you and a budget for peripherals of your choice
• Flexible working hours (in coordination with your team)
• Flexibility to work abroad for up to 8 weeks at a time
• Regular social events, even while working remotely
• Annual peripheral refresh
• Competitive salary and opportunities for promotion
• High-quality health insurance, active from your first day
• HSA and Wellness Accounts
• Generous vacation and time off plan
• Employee Stock Option Plan for everyone (ESOP)
• RRSP with an employer matching component