Account Manager

Summary

Join Patch My PC as an experienced Account Manager to lead customer and partner engagement in Australia. This fully remote role involves managing a large portfolio of existing customers and new leads across various segments. You will be responsible for revenue growth and retention, working closely with a Customer Engineer and reporting to a US-based leader. Success hinges on your ability to influence stakeholders, manage complex deals, and drive positive customer outcomes. The position offers a competitive salary and a comprehensive benefits package.

Requirements

• 5+ years of experience in customer-facing software sales, B2B sales ideally spanning multiple segments (SMB through Enterprise and Channel)
• Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results
• Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets
• Excellent communication, negotiation, and stakeholder management skills
• A growth mindset — open to feedback, quick to adapt, and always looking to improve
• Operational excellence in CRM systems (e.g., Salesforce) and data-driven sales practices

Responsibilities

• Build and nurture client relationships, ensuring customer satisfaction and long-term retention
• Act as a trusted advisor, understanding client needs and aligning them with our solutions
• Identify upsell and cross-sell opportunities to drive revenue growth and increase account value
• Manage renewals and contract negotiations, ensuring a seamless client experience
• Address client inquiries, resolve issues, and proactively offer solutions to improve engagement
• Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients
• Ability to prioritize tasks and manage multiple accounts effectively

Preferred Qualifications

• Experience in Software sales environment
• Background in business development or consultative selling

Benefits

• Health benefits (varies by location)
• Pension matching up to 10% (varies by location)
• 25 paid time off days
• Three days of volunteer leave
• Tuition reimbursement up to *$5,250 a year
• Sick leave
• Gym membership or equipment reimbursement up to *$900 annually
• Life insurance
• Awesome technology to do your best work