Account Manager

Summary

Join Pavago as a strategic and client-centric Account Manager to manage and grow relationships with U.S.-based clients. You will act as a strategic consultant, helping clients scale efficiently by identifying hiring gaps, recommending offshore solutions, and driving long-term value through thoughtful talent placement. This role requires building deep relationships with decision-makers, understanding their business needs, and proactively addressing concerns to reduce churn. You will also uncover opportunities to expand accounts by aligning hiring strategies with future plans and share data-driven insights on offshore staffing. Collaboration with recruiting, operations, and leadership teams is essential for seamless delivery and continuous improvement. If you are passionate about relationship-building, upselling through insight, and acting as a trusted business advisor, this is the ideal role for you.

Requirements

• 3–4 years of experience in Account Management, Client Success, or Consulting , ideally in recruitment, talent outsourcing, or offshore staffing
• Proven track record of upselling , growing accounts , and influencing hiring decisions
• Proficiency with CRM tools (e.g., HubSpot, Salesforce, or similar)
• Excellent English communication skills (written and spoken)
• Strategic thinking, problem-solving, and high emotional intelligence

Responsibilities

• Build and maintain deep relationships with decision-makers, understanding their business needs, pain points, and long-term growth plans
• Act as a hiring advisor
• Identify staffing gaps and recommend offshore talent solutions that align with clients’ business goals
• Proactively introduce qualified candidates to solve real business challenges
• Monitor client satisfaction and proactively address concerns to reduce churn
• Uncover opportunities to expand accounts by aligning hiring strategies with future plans
• Share data-driven insights, trends in offshore staffing, and candidate availability to help clients make informed hiring decisions
• Partner closely with recruiting, operations, and leadership teams to ensure seamless delivery, quality assurance, and continuous improvement

Preferred Qualifications

• Consultative Approach: You think like a business advisor, not just a vendor. You’re confident in leading discussions about organizational structure, growth goals, and hiring strategy
• Talent-Savvy: You understand recruiting and staffing dynamics, and can guide clients on how to structure roles and utilize offshore teams for cost-effective scaling
• Relationship-First Mindset: You’re driven by long-term partnerships, not quick wins. You listen first, advise second
• Strong Communicator & Influencer: You can confidently present solutions, handle objections, and influence stakeholders across various industries
• Organized & Results-Oriented: You juggle multiple accounts, never miss a follow-up, and deliver measurable results in client satisfaction and revenue growth
• Strong understanding of Agency Environments is a plus

Benefits

• You’ll be at the center of helping businesses grow smarter and faster by leveraging offshore talent
• You'll have autonomy, real client impact, and the opportunity to shape how companies scale globally—while working with a fast-paced, collaborative team