Premier Media is hiring a
Account Manager
Premier Media
π΅ ~$74k-$142k
πRemote - Philippines
Please let Premier Media know you found this job on JobsCollider. Thanks! π
Summary
Join a high-level and fast-paced team at SellerPlex as an Account Manager, responsible for maintaining Amazon FBA account health and performance. The ideal candidate has experience in end-to-end ongoing Amazon FBA and Amazon Seller Central account management, with strong proficiency in Microsoft Excel and excellent communication skills.
Requirements
- Minimum of 2 years of experience in end-to-end ongoing Amazon FBA and Amazon Seller Central account management (including customer service, etc)
- Demonstrated proficiency in working with SOPs and processes related to FBA operations
- Strong proficiency in Microsoft Excel, including advanced functions and data analysis
- Availability to work during specified hours to ensure overlap with team schedules for collaboration
- Familiarity with business and accounting principles is a plus
- Detail-oriented: Exceptional attention to product listings, customer messages, and account performance
- Great communication: Clear and effective communication to address customer inquiries and issues
- Strong organizational skills: Ability to manage various tasks efficiently and maintain order within the account
Responsibilities
- Responsible for end-to-end ongoing Amazon FBA and Amazon Seller Central account management (including customer service, etc)
- Conduct daily checks on product listings to ensure accuracy and optimal performance
- Monitor and promptly respond to customer messages, providing outstanding service and assistance
- Manage product replacements and efficiently process customer refunds, ensuring customer satisfaction
- Investigate and mitigate negative seller feedback, safeguarding our reputation
- Identify and analyze negative customer reviews on a per ASIN Level basis, addressing buyer issues
- Monitor and address daily seller performance notifications to maintain account health
- Regularly assess and address stranded inventory issues to maximize sales potential
Benefits
- Working completely remote
- Location independence
- 15 paid leave days
- Quarterly bonus
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Please let Premier Media know you found this job on JobsCollider. Thanks! π