Account Manager

Summary

Join Qualifyze, a leading supply chain compliance management company, as their first Account Manager in East Asia and APAC! Based in Singapore, you will manage and grow a portfolio of strategic customers in China, India, and Southeast Asia, building strong relationships and driving expansion. You will serve as a key liaison between clients and internal teams, ensuring successful audit service delivery and identifying growth opportunities. This role requires fluency in Chinese and English, strong commercial acumen, and the ability to work autonomously in a fast-paced environment. You will be responsible for managing customer relationships, identifying upselling opportunities, conducting regular client visits, and collaborating with internal teams. Qualifyze offers flexible schedules, compensation plans, generous paid time off, health insurance, a wellbeing platform, work-from-abroad options, and professional development opportunities.

Requirements

• 3+ years of experience in Account Management, Customer Success, or B2B Sales, ideally in SaaS or consulting environments
• Fluent/native Chinese speaker (Mandarin) and fluent in English; additional APAC languages are a plus
• Strong commercial mindset, with the ability to build relationships across cultures and seniority levels
• Based in or willing to relocate to Singapore
• Experience managing international accounts and working across time zones and teams
• Proficiency with CRM systems (HubSpot preferred)
• Self-starter with a hands-on approach, comfortable being the first hire in a new regional structure
• Ability to travel across APAC as needed to meet clients and support business development

Responsibilities

• Manage and grow a portfolio of customers in the East Asia & APAC region, with a focus on the pharmaceutical and healthcare industries
• Build strong, trust-based relationships with stakeholders across China, India, and Southeast Asia
• Serve as the main point of contact post-sale, ensuring seamless onboarding, delivery, and ongoing value
• Identify upselling and cross-selling opportunities to expand account value and adoption of our services
• Conduct regular touchpoints and on-site visits with key accounts, especially in China and Singapore
• Collaborate cross-functionally with teams in Operations, Supplier Sales, and Quality to ensure audit success
• Maintain accurate CRM data (HubSpot), tracking account performance, deal stages, and forecasts
• Represent the voice of the customer internally and share insights to improve service and product offerings
• Actively contribute to shaping the go-to-market approach for the region, helping define best practices as we scale

Preferred Qualifications

Familiarity with the pharma, healthcare, or regulated industries is a plus

Benefits

• Flexible schedules throughout the year
• Flexible compensation plan in restaurant/transportation/nursery vouchers
• 25 days of holidays (upgradable to 27 after 2 years and 30 after 4 years in the company)
• Health insurance policy with Assistència Sanitària, with the option to add family members
• Wellhub wellbeing platform membership
• Work from abroad for up to 3 months per year
• All necessary work equipment (laptop, headphones, etc.)
• Two official company events per year to celebrate success
• Individual coaching and mentoring on your development roadmap within Qualifyze