Account Manager

Summary

Join Quantum Metric as an Account Manager and build lasting relationships with our customers. You will oversee a portfolio of clients, develop new business, and identify expansion opportunities. This role involves collaborating with internal teams to enhance the customer experience and requires occasional travel. We value diverse perspectives and experience; you don't need to meet every qualification. Success in this role means achieving quotas while maintaining client satisfaction. Quantum Metric offers a remote-first culture with various benefits and perks.

Requirements

• Account management experience
• Proven track record interfacing with Customers to demonstrate the value of enterprise digital analytics software
• Proven track record of meeting and exceeding individual revenue goals
• Ability to plan and manage at both the strategic and operational level
• Proven work experience as an Account Manager or Sales Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with Salesforce and G Suite/MS Office
• Experience delivering client-focused solutions to customer needs, including value based presentations
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field
• Industry knowledge in Financial Services, Telco, Insurance, Healthcare, and Retail
• Experience working with data to solve business problems
• Travel: 25% - Mainly in the UK, but could also be mainland Europe, Middle East, or Asia
• Languages: English speaking required | Italian or Spanish a plus

Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Preferred Qualifications

• SaaS & digital analytics experience an asset
• Ability to thrive in a start-up environment, proactivity and strategic thinking is essential

Benefits

• Group Health Plans (100% paid)
• Life Assurance
• Employee Assistance Program
• Stock Options
• Employee Lead Referral Program
• Internal Lead Referral Program
• One-Time Home Office Enhancement Stipend
• Monthly Business Expense Stipend
• Parental Leave
• Company-Wide Unlimited Paid Time Off policy (In addition to statutory vacation entitlement)
• RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
• Sick Pay in accordance with statutory requirements
• Automatic enrollment in QM Pension Plan with 4% match
• MacBook and awesome swag delivered to your door
• Encouraging and collaborative culture