Account Manager

Summary

Join RateHawk, a leading travel-tech company, as an Account Manager and play a key role in expanding and maintaining client relationships within the Colombian market. This remote position requires managing existing partners, collaborating with the sales team, providing system training, and conducting market analysis. You will be responsible for maximizing API deals and providing regular reporting. Success in this role demands strong account management experience within the B2B travel industry, in-depth market knowledge, and API familiarity. RateHawk offers flexible schedules, remote work opportunities, and various professional development benefits.

Requirements

• 2+ years of successful experience in account management or business development of B2B companies within the travel industry
• In-depth understanding of the country's travel market
• Familiarity with API integration and technology sales & deals
• Ambitious, proactive, results-oriented, comfortable in fast-paced environments, creative problem-solving
• Data-driven, tech-savvy, experience using KPIs to track success
• Adaptability to multicultural environments, reflecting our global presence
• Work independently with a high level of accountability
• Develop and implement creative solutions to challenges
• Advanced English and native Spanish, additional languages are advantageous
• Must be a citizen or permanent resident of Colombia/Peru

Responsibilities

• Expand and consolidate presence in the assigned territory
• Maintain and develop our relationship with signed partners (tour operators, travel agencies, TMCs) in order to increase their performance
• Collaborate with the sales team to identify and grow opportunities within the territory
• Follow-up with existing and new partners in order to provide system training
• Product presentations & networking
• Position the brand within the travel trade
• Address incident issues, ensuring partners support
• Payments control
• Provide market & competitive environment analysis
• Provide regular comprehensive reporting through CRM and internal systems
• Maximize and develop API deals with the potential and existing partners

Preferred Qualifications

• 20% of working time may involve visiting customers, attending events, or meeting the team. Having your own car is important
• Preferably Colombia or Peru

Benefits

• Flexible schedules and opportunity to work remotely
• Ambitious and supportive team who love what they do, appreciate each other, and grow together
• Internal programs for adaptation and training, development of soft skills, and leadership abilities
• Partial compensation for participating in external training and conferences
• Corporate prices on hotels and travel services
• MyTime Day Off - an extra non-working day without loss of compensation