Account Manager

Summary

Join ResearchGate's Marketing Solutions team as an Account Manager in Berlin, a remote-first organization supporting flexible work. You will be the primary contact for clients, managing campaigns, building relationships, and ensuring client satisfaction. Responsibilities include proactive campaign management, performance analysis, and identifying growth opportunities. This role requires at least 5 years of sales/account management experience, technical knowledge of Ad Operations and Google platforms, and strong communication skills. ResearchGate offers a flexible work environment, 30 days of vacation, professional development opportunities, and support for mental wellbeing.

Requirements

• At least 5 years of sales and/or account management experience with a proven track record of achieving positive business outcomes for clients
• Solid understanding of Ad Operations, Google Ad Manager, and Google Analytics, with experience in CRM software (particularly Salesforce)
• Strong client orientation, innovative problem-solving abilities, and the capability to work effectively within tight timelines
• Goal-oriented, organized, proactive team player who is self-motivated and self-directed
• Excellent communication and interpersonal skills, with the ability to present complex information in a clear and engaging manner

Responsibilities

• Build trust with clients, understand their objectives and challenges, and expand relationships to ensure long-term partnerships
• Proactively manage campaigns to exceed client expectations, ensuring all deliverables are met on time and aligned with agreed goals
• Work across teams to achieve optimal campaign outcomes and address all client needs
• Create and analyze account performance reports, providing actionable insights and recommendations
• Identify opportunities for cross-selling and upselling to maximize client budgets and promote broader feature and product adoption
• Maintain regular communication with clients, manage campaign-related updates, and drive customer retention through exceptional service
• Consistently meet and exceed KPIs and revenue goals

Benefits

• Flexible working environment that adapts to your life circumstances
• A generous 30 full days of vacation
• Days focused for your professional development to further grow your career
• Free access to a platform to support your mental wellbeing
• We support a remote work approach by enabling our team to temporarily work across borders (up to 120 days a year)