Account Manager

Summary

Join SecurityScorecard's Customer Success team as an Account Manager and play a key role in helping public sector clients transform their cybersecurity risk assessment. You will manage customer relationships, ensuring satisfaction and driving deeper engagement. Leverage your cybersecurity knowledge and expertise to align our platform with client needs, maximizing business value. Responsibilities include leading strategic conversations, serving as a subject matter expert, managing customer retention, collaborating with internal teams, and supporting colleagues. The ideal candidate possesses a Bachelor's degree, 5+ years of relevant experience in the public sector, and a strong understanding of cybersecurity and third-party risk management.

Requirements

• Bachelor's degree
• 5+ years of experience supporting Public Sector customers as an accounts manager, sales representative, customer success manager, technical account manager, delivery engagement manager or similar customer-facing role
• Knowledge of the tenets of cybersecurity and/or Third Party Risk Management programs with domain experience

Responsibilities

• Lead strategic conversations with Public Sector customers to align our platform as a solution to their cyber practice risk challenges and goals with the intent to renew and expand the partnership
• Serve as a confident subject matter expert as it relates to the SecurityScorecard platform and the cyber and third-party risk management industries
• Manage the gross and net retention of your portfolio; including forecasting, collaborating with regional account teams and efficient execution
• Work with CS and Sales VPs to continuously improve the customer journey and develop the tools and templates to ensure the CSM team employs best practices
• Support fellow CSMs in solving new challenges across customers
• Model world class customer care and be an advocate for the voice of the customer in product and services design and deployment

Preferred Qualifications

• Experience building and maintaining relationships with executives
• Experience navigating large Public Sector organizations
• Extremely organized, effective oral & written communicator
• Demonstrated success developing strong customer relationships and expanding relationships and business
• Proven success in new customer kickoffs, monthly touchpoints, QBRs, 1:1 with key contacts, and ensuring renewals, and expanding annual recurring revenue (ARR) through up-selling, and cross-selling current clients

Benefits

• Competitive salary
• Stock options
• Health benefits
• Unlimited PTO
• Parental leave
• Tuition reimbursements