Account Manager

Summary

Join SevenRooms as an Account Manager and manage your own portfolio of accounts, achieving individual revenue quotas that contribute to team targets. Nurture client relationships and drive revenue growth within existing accounts by understanding client needs and identifying upsell and expansion opportunities. Work closely with cross-functional teams to ensure clients maximize the SevenRooms platform, supporting customer satisfaction, renewals, and increased product adoption. The role involves developing and executing account strategies to meet or exceed sales quotas, taking ownership of the renewal process, and identifying opportunities to introduce clients to additional features and services. Cultivate strong relationships with key decision-makers, lead presentations, and partner with internal teams to advocate for client needs. Provide regular updates on account activity and forecasting data.

Requirements

• 3+ years in account management, sales, or a customer success role with a strong track record in meeting or exceeding revenue targets, preferably within a Marketing SaaS company
• Demonstrated ability to identify and drive upsell/cross-sell opportunities within existing accounts
• Exceptional verbal and written communication skills, with the ability to clearly articulate solutions and engage with clients at all levels
• Strong data analysis skills, with the ability to leverage insights to support sales strategies and decision-making
• Deep commitment to understanding and addressing client needs, delivering exceptional service that drives results
• Exceptional project management abilities with a proactive approach to managing priorities and meeting deadlines

Responsibilities

• Develop and execute account strategies to drive renewals, upsells (add-ons), cross-sells, and expansion opportunities within existing accounts, meeting or exceeding sales quotas
• Take ownership of the renewal process, proactively engaging with clients well in advance of contract expiration to discuss ongoing goals, performance metrics, and areas for improvement
• Develop and execute renewal strategies by demonstrating the continued value of SevenRooms and aligning with the client’s evolving needs
• Identify and close opportunities to introduce clients to additional SevenRooms features, integrations, and services that align with their business needs and growth objectives
• Proactively pitch and close upsell solutions such as advanced reporting, marketing tools, or additional software modules to increase client engagement and platform adoption
• Cultivate strong, trust-based relationships with key decision-makers, acting as a trusted advisor to understand their business goals and align SevenRooms’ solutions to meet their needs
• Lead presentations and product demonstrations to reinforce the value of SevenRooms and educate clients on product features
• Partner with internal teams, including Sales, Customer Success, Product, and Marketing, to advocate for client needs and drive customer-focused outcomes
• Provide regular updates on account activity, potential upsell opportunities, and forecasting data to support the Account Management team in tracking overall performance against department goals

Benefits

• A fresh start: SevenRooms offers the unique opportunity for eligible new hires to participate in our Fresh Start Program, where the company provides the option to curate your own meaningful experience, to reset and refresh. Whether you want to prioritize self-care and rest, connect with loved ones, or treat yourself to something new – the choice is up to you and our team is ready to help make that happen
• Equitable compensation: Our compensation packages are based on competitive external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company. Commission Eligible: The On-Target Earnings (Base Salary + Commission) range for this role is $104,000.00 - $114,000.00. This is the range SevenRooms in good faith believes is the range of possible compensation for this role at the time of the posting. This range is only applicable for jobs to be performed remotely in any US state. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, and business needs. This range may be modified in the future. This job is also commission eligible. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable
• Comprehensive benefits package: We offer a full slate of benefits for our employees and their families: comprehensive medical, dental, and vision benefits, commuter benefits, gym reimbursement, 401K plan, life insurance, and unique wellness offerings including One Medical, Wellhub, Spring Health, and Carrot
• Employee programs: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You will also receive unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure
• Learning and professional development: Your manager will partner with you on establishing quarterly goals that not only benefit our organization but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs as part of many reimbursement options available through Roomie’s Choice