Account Manager

Summary

Join Simpplr, an AI-powered platform unifying the digital workplace, as an Account Manager to drive revenue growth and expand our footprint within named customer accounts. You will be instrumental in driving new product adoption and ensuring customer retention, guiding clients through complex sales cycles, and developing strategic account plans. This role requires a seasoned salesperson who thrives in engaging in both business and technical conversations with C-level executives and navigating complex, multi-party sales. You will build strong executive relationships, uncover expansion opportunities, and maximize customer retention. The ideal candidate will have 5+ years of field sales or account management experience in the technology/software industry and a proven track record of exceeding quota in SaaS sales. This position offers a base pay between $120k-$180k, plus bonus, equity, and benefits, and operates on a Hub-Hybrid-Remote model.

Requirements

• 5+ years of field sales or account management experience in technology / software industry preferred
• 5+ years of overall direct sales or account management experience
• Proven track record of excellence in SaaS sales where you have exceeded quota by selling new products to your portfolio, accelerated close rates, and generated growth
• Highly adept at working on complex sales cycles (various stakeholders, multiple LOBs, complicated decision process and decision criteria)
• Superior communication skills (both for internal and external clients), strong leadership qualities, and team-oriented business values are essential

Responsibilities

• Own and grow a portfolio of customer accounts, driving retention and expansion to achieve ARR growth targets
• Develop a deep understanding of customer business goals, use cases, and success criteria to proactively identify growth opportunities
• Lead business reviews and regular check-ins to ensure alignment on value delivered and evolving needs
• Build and maintain strong, trust-based relationships with key customer stakeholders and decision-makers
• Identify and close upsell and cross-sell opportunities, ensuring alignment with customer objectives
• Drive and negotiate renewals, ensuring smooth negotiations and timely execution
• Partner closely with Customer Success and Professional Services to ensure onboarding, adoption, and value realization milestones are met
• Coordinate with Support and Product teams to resolve escalations and advocate for customer needs and feature requests
• Maintain accurate account and opportunity records in Salesforce and related systems, tracking engagement, renewal forecasts, and growth pipelines
• Contribute customer insights to internal teams to inform product development, marketing, and customer experience strategies

Preferred Qualifications

Experience in selling SaaS and enterprise cloud applications. Experience with CRM, Salesforce, HR, intranet, collaboration, chat or enterprise social a plus

Benefits

• Bonus
• Equity
• Benefits
• Simpplr’s Hub-Hybrid-Remote Model