Account Manager

Summary

Join Skillsoft as a State, Local, and Higher Education (SLED) Mid-Market Account Manager to manage a portfolio of existing accounts. You will exceed goals for revenue growth, retention, and customer satisfaction. Responsibilities include consulting with stakeholders, developing account strategies, building customer partnerships, managing renewals and expansions, and ensuring CRM data integrity. You will need 3-5 years of SLED experience in sales, account management, or a related field, proficiency in Microsoft Office and Salesforce, and excellent communication skills. A Bachelor's degree and familiarity with MEDDPIC are preferred. The position offers a competitive salary and benefits, including medical, dental, vision, and paid time off.

Requirements

• 3 – 5 years of professional State, Local, and Higher Education (SLED) experience in sales, account management, customer success, and/or customer renewals role with an Associate’s degree or commensurate experience
• Proficient in Microsoft Office products and experience using tools to conduct virtual client meetings and presentations
• Experience and knowledge of Salesforce.com
• Solid understanding of State, Local & Higher Education Contracts
• Excellent written / verbal communication skills to interact with all levels of leadership
• Demonstrated experience with renewal and upgrade forecasting, quoting, opportunity management, pricing, and contracting
• Experience in managing customer relationships in a B2B environment with strong knowledge of Solution/Consultative Selling to State, Local and Higher Education
• Ability to prospect and manage a designated territory to maximize revenue growth
• Solid understanding of the stages involved in a sales cycle and how to leverage each stage to advance the sale
• Ability to work with cross-functional departments and roles to manage all aspects of the customer life cycle
• Excellent ability in analyzing opportunities for cross-sell and upsell potential within existing books of business
• Strong relationship-building and consulting skills and able to manage multiple relationships within State, Local, and Higher Education organizations
• Operates with a sense of urgency and has a positive, winning attitude

Responsibilities

• Consult with economic buyers, champions, and other stakeholders to understand the customer’s workforce upskilling and reskilling needs, business challenges, and key goals
• Develop and execute account strategies aligned with customer workforce transformation needs and utilizing key customer and industry data points
• Establish strong customer partnerships spanning the lifecycle (e.g., onboarding, adoption, expansion, renewal) and leverage internal resources appropriately to meet customer needs
• Generate, update, and close renewal and expansion opportunities to ensure forecast accuracy and meet targets
• Provide guidance, tools, resources, best practices, and business reviews across multiple Skillsoft products and solutions, ensuring each customer achieves value realization, leading to renewal and expansion
• Meet all requirements related to CRM data integrity including account health, account plans, close plans, activities, contacts, communications records, etc
• Manage renewal timelines effectively including reassessing needs, issuing prompt and accurate quotes, responses, and proposals, and executing contracts
• Achieve annual certification in the use of Skillsoft methodologies, models, and tools used to drive value realization, renewals, and growth

Preferred Qualifications

• Sales experience in a technology-oriented field is highly preferred
• Bachelor’s degree or professional Certifications
• Familiarity with MEDDPIC or similar methodologies

Benefits

Medical, dental, vision, and paid time off