Account Manager

Summary

Join Snapsheet as an Account Manager and cultivate strong relationships with key clients, acting as a strategic partner to optimize our Appraisal Service. You will develop and execute account plans, identify revenue opportunities, and collaborate with internal teams. This remote, flexible role requires managing client communications, analyzing usage data, and ensuring optimal product utilization through training. Your expertise will drive user and enterprise adoption, providing clients with valuable insights. Snapsheet offers a supportive and fun work environment with various benefits, including remote work flexibility, development opportunities, and a comprehensive benefits package.

Requirements

• Minimum of 3 years of experience in sales or account management within the insurance space
• Ability to travel as needed
• Proven track record implementing internal process improvements
• Proven success developing and maintaining superior client relationships, delivering results, and anticipating roadblocks
• Proven track record illustrating unique and compelling value propositions for clients and educating the customer on cutting edge technology and services
• Excellent organization and time management skills
• Experience with Salesforce
• Strong background in data analysis & reporting

Responsibilities

• Own the relationships with target clients
• Build and execute account plans for your assigned accounts by understanding key decision makers, org charts, product utilization and new revenue opportunity
• Act as a strategic partner to your clients - deeply understanding where opportunities and friction exists and by partnering with them to implement or tune Snapsheet’s offering
• Act as a SME for the Snapsheet Appraisal Service offering understanding where and how we drive value for each customer
• Collaborate with internal Stakeholders to introduce new products to existing clients where applicable
• Manage ongoing client communication including regularly scheduled meetings/calls and provide exceptional follow up, written reports and presentation
• Analyze and develop strategies to increase user-level and enterprise-wide adoption
• Review learning and education plans to ensure customers with low usage are provided with additional training/education to fully optimize usage of Snapsheet Products
• Document communication with users and accounts accurately and in a timely manner via system tools. Ensure that issues are escalated appropriately to appropriate internal departments and management
• Regularly review and analyze data identifying the most relevant and impactful quantitative results to add value and insight to your clients business

Preferred Qualifications

• Ideal candidate has strong understanding of insurance claims
• Experience working with Insurtech, insurance carriers, or fintech

Benefits

• Remote working environment
• Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!
• Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions
• Fun - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!
• Medical, dental and vision insurance through Blue Cross Blue Shield
• Flexible PTO and scheduling
• 4% 401k match program
• Monthly internet stipend
• Employee Assistance Program: offers 6 visits with trained counselors per life incident
• Yearly in-person events including our annual Summit and Roadshows
• Computer and equipment provided
• Snapsheet SWAG and mailers