Account Manager

Summary

Join SweetRush, a leading learning and development firm, as an Account Manager! In this role, you will cultivate and expand relationships with existing clients, driving revenue growth and ensuring client satisfaction. You will develop and execute strategic account plans, identify sales opportunities, and collaborate with internal teams to design effective learning solutions. The position requires strong account management expertise, exceptional communication skills, and a proven track record of building client relationships. SweetRush offers a completely virtual work environment and a competitive salary.

Requirements

• Bachelor’s Degree in a related field
• 5+ years of experience in account management, sales, or a related client-facing role
• Ability to travel occasionally to visit clients onsite (typically 3-6 trips total per year)

Responsibilities

• Develop and execute strategic account plans to identify and capitalize on growth opportunities within existing client accounts
• Identify and qualify sales opportunities within existing client organizations, proactively pursuing re-engagement and expansion opportunities
• Create and review client proposals, Statements of Work, change orders, and budgets for new and existing projects within existing accounts
• Propose effective learning solutions for straightforward projects
• Collaborate with internal teams to co-design solutions leveraging SweetRush capabilities
• Estimate work effort and timelines accurately using internal tools
• Lead scoping meetings and client-facing discussions, embodying SweetRush’s values of caring, mutual respect, and commitment
• Negotiate contracts, pricing, and budgets to maximize value for both clients and SweetRush
• Act as the primary client point of contact for new project inquiries
• Build and maintain strong, trusted advisor relationships with key stakeholders within assigned client accounts
• Ensure client awareness and confidence in SweetRush, proactively communicating updates and insights
• Drive positive client experiences by fostering a culture of proactive client nurturing within the internal team
• Conduct regular client meetings and business reviews to ensure satisfaction and identify opportunities
• Support the client team during potential escalation moments, partnering with the SweetRush Project Manager and production leaders to resolve issues and debrief lessons learned
• Collaborate with Program and Project Managers to clearly define and meet the client’s needs regarding account reporting
• Act as the primary point of contact for assigned accounts, facilitating seamless communication between the client and internal SweetRush teams
• Guide onboarding of new internal team members to assigned accounts, providing context on client culture, communication preferences, and best practices
• Maintain an account knowledge base with relevant and updated information for the account team
• Track and report on key account metrics including revenue, client satisfaction, and project progress

Preferred Qualifications

• Experience working with eLearning development teams and processes
• Strong understanding of the learning and development landscape and the ability to translate client needs into effective solutions
• Expertise in account management and the ability to guide and engage internal teams effectively
• Proven track record of building and maintaining strong client relationships, resulting in account growth
• Ability to work independently and as part of a team
• Exceptional communication, presentation, and interpersonal skills
• Ability to build trust and rapport with clients and internal stakeholders
• Strong negotiation and problem-solving skills
• Proactive and results-oriented approach
• Excellent time management and organizational skills

Benefits

• Salary: $90,000-110,000
• Remote work