Account Manager

Summary

Join Brakes UK as an Account Manager and contribute to the growth of our busy contact centre team. This role focuses on customer retention, growth, and reactivation within a defined region. You will develop and implement account plans, leverage data insights, and collaborate with other team members to achieve sales targets. The position offers a competitive salary, bonus potential, excellent company benefits, and opportunities for career advancement within Sysco, a global leader in foodservice. If you possess strong sales and relationship-building skills, this is an excellent opportunity to start or advance your career.

Requirements

• Have previous experience in a structured sales or telesales environment
• Be Results Orientated, successfully delivering against targets in a competitive marketplace
• Have proven ability to work in a KPI focused, target driven environment
• Have excellent communication skills both verbal and written
• Have outstanding active listening skills with an ability to engage and influence customers and stakeholders at all levels
• Have first class negotiating skills with strong commercial awareness
• Have ability to work under pressure with a sense of urgency to work in a deadline driven environment
• Have proactive approach with proven ability to manage multiple and changing priorities
• Be a confident user of Microsoft Office applications, excel, PowerPoint, word etc
• Have strong planning and organisation skills
• Be self-motivated with the ability to operate effectively both individually and as part of a team

Responsibilities

• Be responsible for the retention, growth, reactivation and development of a group of customers within a given independent region
• Develop profitable sales growth across existing customer base by developing sound understanding of customer map of the world
• Develop profitable sales growth across existing customer base by understanding competitor activity and market insights
• Develop profitable sales growth across existing customer base by proactively managing customer retention and reducing churn
• Develop profitable sales growth across existing customer base by growing share of wallet and building a pipeline across product categories
• Develop profitable sales growth across existing customer base by maintaining up to date product and service knowledge
• Proactively identify new business opportunities and work collaboratively with ASM and BDM to convert and onboard them
• Utilise data and insight in order to develop proactive approach to reactivation of lapsed customers
• Actively manage risk within the customer base, including lost sales and credit exposure
• Develop account plans and contact strategy in order to maximise customer contact and foster and maintain robust customer relationships that grow profitable sales
• Be commercially aware in order to actively interrogate, interpret and act upon various data sources including: Sales/Margin reporting
• Be commercially aware in order to actively interrogate, interpret and act upon various data sources including: Churn reports and dashboards
• Be commercially aware in order to actively interrogate, interpret and act upon various data sources including: Up traders/Down traders data
• Be commercially aware in order to actively interrogate, interpret and act upon various data sources including: Price, cost and margin detail
• Be commercially aware in order to actively interrogate, interpret and act upon various data sources including: Sales tools and promotional activity

Benefits

• A competitive salary
• Huge discount on all sorts of lovely food and award-winning products
• Generous holiday allowance, with option to purchase more
• Recognition awards and Incentives
• Pension
• Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility