Remote Account Manager

Summary

Join our fast-growing team as an Account Manager to contribute to key sales processes, such as customer retention, revenue growth, and relationship management.

Requirements

• 3+ years in startups, account management, sales development, sales, renewals, or customer success
• Highly Organized: Detail-oriented and confident in building and maintaining repeatable processes
• Portfolio Management: Comfortable managing a portfolio of ~100 customers, identifying upsell opportunities, and managing risks
• Quick Learner: Adapts quickly to new environments and works independently
• Persistent and Personable: A strong communicator who can build relationships with technical and business personas alike
• Continuous Improvement: Receptive to feedback with a desire for continual growth and improvement
• Company Culture Alignment: Embodies our company values, including “We Start Simple and Iterate,” “We Are Drivers, Not Passengers,” and “We Are Builders.”
• ROI Focused: Skilled at aligning Teleport’s products with customers' return on investment (ROI)

Responsibilities

• Manage day-to-day communication with your accounts
• Drive adoption of Teleport's solutions and create customer champions
• Seek out new opportunities within existing accounts for upsell and expansion
• Deliver on-time renewals
• Identify and mitigate risks related to potential contraction or churn