Account Manager

Summary

Join Togetherwork as a proactive Account Manager in our Petcare vertical, managing a portfolio of high-value Enterprise clients. Deepen customer relationships, drive renewals, and identify upsell opportunities. Deliver strategic business reviews and performance reporting; 70% of the role focuses on customer retention and renewals, while 30% is dedicated to expansion. Serve as a trusted advisor to clients and collaborate with Support, Product, and Implementation teams. This role requires strong Salesforce proficiency and 3-5 years of account management experience in a SaaS or client-facing software environment. The ideal candidate will possess strong presentation and documentation skills and be comfortable working independently in a remote-first team environment.

Requirements

• 3–5 years of experience in account management, preferably in a SaaS, agency, or client-facing software environment
• Strong familiarity with Salesforce (required) and proficiency in using Asana, Monday.com, or Jira
• Experience managing multi-location or multi-user clients, ideally in a B2B setting
• Strong presentation and documentation skills, with experience preparing reporting decks and client-ready deliverables
• Comfortable working independently in a fast-paced, remote-first team environment
• Detail-oriented, with strong organizational skills and follow-through

Responsibilities

• Serve as the main point of contact for Enterprise-level clients post-implementation
• Build strong, consultative relationships to understand clients’ operational goals and how our solutions support them
• Provide best practices guidance for product usage, integrations, and feature adoption
• Lead annual and multi-year renewal processes, ensuring timely contract execution and minimizing churn
• Identify and execute upsell or cross-sell opportunities in partnership with the Sales team
• Maintain accurate tracking of renewal and growth pipelines in Salesforce
• Prepare and lead Quarterly Business Reviews (QBRs) tailored to client priorities, with insights on usage, billing, and performance metrics
• Deliver clear, data-driven strategic recommendations that highlight client ROI and reinforce platform value
• Provide feedback to internal stakeholders (Product, Support) based on client needs and trends
• Track all account activity including usage, contract value, and client communications within Salesforce
• Collaborate with the Finance team on billing questions, contract terms, and client payment tracking
• Ensure alignment between the product roadmap and client needs by advocating for enhancement requests

Preferred Qualifications

• Experience in the petcare industry or working with service-based businesses
• Familiarity with APIs, integrations, and basic SaaS product concepts
• Experience with reporting tools such as Power BI or Zendesk Explore
• Bachelor's degree

Benefits

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave