Remote Account Manager

Summary

WRS Health is seeking a customer-centric Account Manager to join their team in the Philippines. The Account Manager will focus on maintaining excellent client relations, suggesting solutions that enhance client value, coordinating with internal teams, conducting regular meetings, managing and resolving client issues, and identifying opportunities for account growth.

Requirements

• At least 3 years of experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role in the software industry
• Excellent communication and interpersonal skills, with an aptitude for building strong client relationships
• Demonstrated ability to deliver client-focused solutions based on customer needs
• Effective problem-solving skills and the ability to work under pressure
• Highly organized and capable of managing multiple accounts while paying close attention to detail
• Strong understanding of healthcare processes and regulations is an advantage
• Proven experience with CRM softwares

Responsibilities

• Develop and maintain strong relationships with a portfolio of assigned clients, ensuring their satisfaction and continued engagement with our products
• Understand client needs and workflows to effectively suggest solutions that enhance client value and expand product utilization
• Coordinate with internal teams, including support, sales, and product development, to advocate for client needs and ensure a seamless service experience
• Conduct regular client meetings and performance reviews to discuss clients' operational challenges and assess the impact of the solution provided
• Manage and resolve client issues, ensuring high levels of customer satisfaction and retention
• Identify opportunities for account growth and upselling, including renewals and potential new business

Preferred Qualifications

A positive attitude, adaptability, and a willingness to learn and grow

Benefits

• Location: Philippines (Remote)
• Hours: Available during standard US business hours (9am-5pm EST or 8:30am-4:30pm EST). This is a fully remote job