Account Manager

Summary

Join WRS Health, a leading provider of cloud-based EMR and practice management solutions, as an Account Manager. In this pivotal role, you will cultivate strong client relationships, ensuring successful software adoption and optimization. You will be responsible for maintaining excellent client relations, maximizing account growth through strategic planning, and working collaboratively with internal teams. This position requires a minimum of 3 years of experience in account management within the software industry, excellent communication skills, and a proven ability to deliver client-focused solutions. The role is fully remote, based in the Philippines, and requires availability during standard US business hours.

Requirements

• At least 3 years of experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role in the software industry
• Excellent communication and interpersonal skills, with an aptitude for building strong client relationships
• Demonstrated ability to deliver client-focused solutions based on customer needs
• Effective problem-solving skills and the ability to work under pressure
• Highly organized and capable of managing multiple accounts while paying close attention to detail
• Proven experience with CRM software
• A positive attitude, adaptability, and a willingness to learn and grow

Responsibilities

• Develop and maintain strong relationships with a portfolio of assigned clients, ensuring their satisfaction and continued engagement with our products
• Understand client needs and workflows to effectively suggest solutions that enhance client value and expand product utilization
• Coordinate with internal teams, including support, sales, and product development, to advocate for client needs and ensure a seamless service experience
• Conduct regular client meetings and performance reviews to discuss clients' operational challenges and assess the impact of the solution provided
• Manage and resolve client issues, ensuring high levels of customer satisfaction and retention
• Identify opportunities for account growth and upselling, including renewals and potential new business

Preferred Qualifications

Strong understanding of healthcare processes and regulations is an advantage

Benefits

• Location: Philippines (Remote)
• Hours: Available during standard US business hours (9am-5pm EST or 8:30am-4:30pm EST). This is a fully remote job