Account Manager

Summary

Join our team as an Account Manager and play a crucial role in supporting customers, aligning engineering efforts with business needs, and leveraging your understanding of client product offerings. You will validate the Ideal Customer Profile (ICP), develop compelling value propositions and messaging, map the customer journey, and execute outreach campaigns. This remote position requires experience in SaaS account management, strong communication and problem-solving skills, and sales acumen. We offer competitive benefits including remote work, paid time off, parental leave, health care reimbursement, and various bonuses.

Requirements

• 2+ years of experience working as an Account Manager for SaaS companies
• Technical Expertise: Background in SaaS
• Strong Communication: Ability to explain technical information to non-technical stakeholders
• Problem-Solving Skills: Effectively address and resolve client challenges
• Sales Acumen: Understanding of sales processes and account growth strategies
• Located within LATAM

Responsibilities

• Validate Ideal Customer Profile (ICP): Analyze and refine the current ICP based on market research, historical data, and stakeholder input. Create a segmented list of 100 Tier 1 and Tier 2 potential customers, prioritizing based on revenue potential, industry fit, and strategic alignment
• Develop Value Proposition and Messaging: Craft clear and compelling messaging tailored to the ICP. Deliverables include: Outbound email templates. Unique Selling Proposition (USP) statements. Competitive advantage articulation. Objection-handling scripts
• Customer Journey Mapping: Map the customer journey using the existing sales process, identifying key touchpoints and conversion opportunities. Develop a Lead Generation Plan that includes: Outreach strategies (cold email, LinkedIn, calls, etc.). Multi-touch campaigns for nurturing leads
• Validation Through Outreach Campaign: Execute an initial outreach campaign to the identified 100 companies. Test messaging, channels, and cadence effectiveness

Benefits

• Work Remote Monday - Friday, 40 hours a week (no weekends)
• Vacation: 10 business days a year
• Holidays: 5 National Holidays a year
• Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Years Eve, New Years Day, Zipdev Day)
• Parental Leave
• Health Care Reimbursement
• Active Lifestyle Reimbursement
• Quarterly Home Office Reimbursement
• Payroll Deduction Purchase Plans
• Longevity Bonus
• Continuous Learning Bonus
• Access to Training and Professional Development Platforms