Account Manager

Summary

Join ZipRecruiter as a National Account Manager and manage a portfolio of clients, develop new business, and ensure long-term customer success. You will drive revenue, retain key clients, provide exceptional service, and grow accounts through optimization, performance analysis, and relationship building. This role involves monitoring accounts, providing support, optimizing campaigns, and serving as a trusted advisor to clients. You will be responsible for renewing and growing a book of business, proactively managing accounts, onboarding new divisions, conducting face-to-face visits and demonstrations, analyzing and presenting monthly reports, providing product suggestions, and maintaining a high volume of activity to nurture relationships. Travel is required for 6 in-person client visits per quarter.

Requirements

• Previous experience providing best-in-class support to customers
• Experience working with SalesForce.com or other CRM software
• Enthusiastic, optimistic and a team player
• Someone who is coachable and wants to learn
• Working knowledge of MS Office Suite (Word, Excel, Outlook, and PPT)
• Easily builds rapport and establishes relationships with prospects and colleagues
• Resourceful. Goes over, under, around and through obstacles to achieve success
• Exceptional written, verbal, phone and presentation skills
• Ability to work under pressure, organize and prioritize responsibilities

Responsibilities

• Renew and grow a book of business quarter over quarter
• Proactively manage a set list of accounts, provide best-in-class support and identify upsell opportunities
• On board new divisions, train users and serve as the main point of contact
• Conduct face-to-face visits and live product demonstrations over the phone
• Analyze and present monthly analytics reports
• Provide appropriate product suggestions on a client-by-client basis
• Maintain a high daily volume of activity to help nurture relationships and become a trusted advisor
• Optimize campaign bids, budgets, segmentation and overall performance

Preferred Qualifications

7 years of experience in Account Management preferred

Benefits

• Competitive salary
• Exceptional benefits package
• Flexible Vacation & Paid Time Off
• Employer-matched 401(k) plan