Enterprise National Account Manager

Summary

Join ZipRecruiter as a National Account Manager and manage a portfolio of clients, developing new business and ensuring customer success. Drive revenue, retain major clients, and provide excellent service. Optimize campaigns, analyze performance, and build strong relationships. Serve as a trusted advisor, sharing insights and identifying growth opportunities. This role requires frequent client interaction, including in-person visits and presentations. The position offers a hybrid work environment and a competitive compensation package.

Requirements

• Previous experience providing best-in-class support to customers
• Experience working with SalesForce.com or other CRM software
• Enthusiastic, optimistic and a team player
• Someone who is coachable and wants to learn
• Working knowledge of MS Office Suite (Word, Excel, Outlook, and PPT)
• Easily builds rapport and establishes relationships with prospects and colleagues
• Resourceful. Goes over, under, around and through obstacles to achieve success
• Exceptional written, verbal, phone and presentation skills
• Ability to work under pressure, organize and prioritize responsibilities

Responsibilities

• Renew and grow a book of business quarter over quarter
• Proactively manage a set list of accounts, provide best-in-class support and identify upsell opportunities
• On board new divisions, train users and serve as the main point of contact
• Conduct face-to-face visits and live product demonstrations over the phone
• Analyze and present monthly analytics reports
• Provide appropriate product suggestions on a client-by-client basis
• Maintain a high daily volume of activity to help nurture relationships and become a trusted advisor
• Optimize campaign bids, budgets, segmentation and overall performance

Preferred Qualifications

7 years of experience in Account Management preferred

Benefits

• Competitive salary
• Exceptional benefits package
• Flexible Vacation & Paid Time Off
• Employer-matched 401(k) plan