Enterprise Account Manager

Summary

Join May Mobility as an Enterprise Account Manager to lead the relationship with a key mobility-tech partner. You will be the primary liaison, driving account growth, ensuring operational excellence, and delivering long-term value. Leverage your commercial acumen, client empathy, and industry insight to achieve exceptional results and expand the partnership. This role demands a strong work ethic and consistent delivery of high-quality work within dynamic timelines. You will be deeply invested in achieving objectives and demonstrate a proactive and committed approach. May Mobility offers a comprehensive benefits package and is committed to building a diverse and inclusive workforce.

Requirements

• Bachelor’s degree in Business, Marketing, or related field (MBA a plus)
• 7+ years of experience in enterprise account management, client success, sales, or strategic partnerships, preferably in tech, mobility, ride-hail, or platform-based industries
• Proven track record of managing and growing large-scale accounts
• Strong commercial acumen with experience negotiating complex contracts
• Exceptional communication, presentation, and stakeholder management skills
• Analytical and data-driven approach to solving business problems
• Ability to navigate ambiguity and adapt in a fast-paced, evolving environment
• Have negotiated and closed multi-million dollars and multi-year contracts
• Have demonstrable big “wins” and continuous pipeline growth from prior roles
• Experience working with transportation, autonomous technology, mobility, and Transportation Network Company/Ride-hail
• Ability to travel within assigned region and nationally approximately 25-50% of the time

Responsibilities

• Serve as the primary point of contact for a high-impact enterprise mobility client, developing and maintaining trusted, senior-level relationships
• Understand client goals, challenges, and KPIs to proactively deliver tailored solutions and strategic guidance
• Own and drive the account’s growth strategy, identifying opportunities for expansion, upselling, and cross-selling
• Lead commercial negotiations, renewals, and contract discussions in collaboration with legal, commercial and finance teams
• Achieve revenue/KPI targets and ensure the overall profitability of the account
• Plan, launch, and manage joint programs or campaigns that align with business goals and market opportunities
• Monitor and analyze performance data to refine strategies and maximize KPIs
• Collaborate with internal teams across product, marketing, operations, and analytics to deliver integrated client solutions
• Act as the client’s internal advocate, ensuring their needs are prioritized and met in a timely manner
• Stay current on mobility, transportation, and consumer trends to provide relevant insights and strategic recommendations
• Monitor competitor activity and regulatory changes that could impact the partnership
• Experience working within Transportation Network Companies and/or Ridehail and understanding of market trends
• Oversee contract compliance, ensuring deliverables are met and risk is mitigated through proper controls and documentation
• Manage escalations and complex issues with a solutions-first mindset
• Champion the client’s voice within the organization, focusing on creating positive, measurable outcomes
• Ensure a high level of client satisfaction and long-term retention through consistent communication, value delivery, and problem-solving

Benefits

• Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate
• Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available
• Rich retirement benefits, including an immediately vested employer safe harbor match
• Generous paid parental leave as well as a phased return to work
• Flexible vacation policy in addition to paid company holidays
• Total Wellness Program providing numerous resources for overall wellbeing