Senior Enterprise Account Manager

Summary

Join ExtraHop, a leader in network detection and response (NDR) technology, and contribute to our mission of providing complete visibility and proactive security. This role focuses on driving on-time customer renewals, resolving customer issues, and maintaining strong communication throughout the sales cycle. You will be responsible for accurately quoting services, updating Salesforce, delivering sales presentations, and navigating customer organizations to engage key stakeholders. ExtraHop offers a supportive team environment, great customers, and a product that customers love. This position requires a minimum of 3 years of experience in inside sales or account management, strong communication and analytical skills, proficiency in Salesforce, and a bachelor's degree or equivalent experience. We offer a comprehensive benefits package including health, dental, and vision benefits, flexible PTO, a discretionary bonus plan, educational reimbursement, and a 401k with employer match.

Requirements

• Minimum of 3 years' experience in inside sales, account management/renewals, with a track record of success
• Strong understanding of enterprise IT environments and corporate hierarchies
• Exceptional communication, presentation, and negotiation skills
• Strong analytical, problem-solving, and project management capabilities
• Self-starter with excellent time management and attention to detail
• Proven ability to influence and collaborate across teams and with external stakeholders
• Proficient in sales tracking systems and tools, including Salesforce
• Bachelor’s degree in a related field or equivalent experience
• Work cooperatively with others within the organization and other cross-functional stakeholders
• Work well in fast-paced, high-stress environments
• Has predictable, reliable attendance

Responsibilities

• Manage and drive on-time maintenance renewals for existing accounts
• Identify and resolve customer issues, escalating as needed to appropriate teams
• Maintain regular, proactive communication during sales cycles with customers to ensure accurate forecasting & satisfaction
• Accurately quote services and provide supporting documentation
• Update all account/opportunity activities in Salesforce
• Deliver compelling sales presentations and lead customer meetings
• Navigate customer organizational structures to engage key stakeholders
• Effectively manage workload and consistently meet or exceed sales targets

Benefits

• Health, Dental, and Vision Benefits
• Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
• Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
• FSA and Dependent Care Accounts + EAP, where applicable
• Educational Reimbursement
• 401k with Employer Match or Pension where applicable
• Pet Insurance (US Only)
• Parental Leave (US Only)
• Hybrid and Remote Work Model