Smartling is hiring a
Customer Success Manager in United States

Summary

Smartling is seeking a remote Customer Success Manager to ensure customer health and retention. The goal is to help customers adopt and leverage the Smartling solution, partnering with other teams to achieve objectives and realize value. The company was founded 14 years ago and is backed by Battery Ventures. The Customer Success Manager will onboard customers, communicate and educate them, retain and grow accounts, demonstrate value, and have a minimum of 3 years experience in a customer success role.

Requirements

• Minimum 3 years of experience in a B2B customer success/client services/account management role
• Experience managing contract renewals and up-sells

Responsibilities

• Take a leading role in ensuring that customers are successfully on-boarded to Smartling
• Develop communication cadence with your customers on product and industry updates
• Establish trusted advisor relationships with all major stakeholders within your assigned book of business
• Lead business review meetings to continuously articulate the value of Smarting and customer’s performance against goals

Preferred Qualifications

Experience with translation, localization, and internationalization processes

Benefits

• Freedom - we are remote first
• Growth - an opportunity to learn and advance your career
• Wealth - an offer of a competitive salary and 401(k) + company match
• Wellness - medical, dental, and vision insurance for you and your family
• Balance - flexible PTO + 11 holidays; generous parental leave