Cognota is hiring a
Customer Success Manager in Canada

Summary

Cognota seeks an experienced Customer Success Manager to join their growing team. The role involves building scalable processes, facilitating customer onboarding, providing ongoing support, and ensuring product goals are met. The ideal candidate should have at least 2+ years of experience in B2B software, excellent communication skills, thrive in a fast-paced environment, and be familiar with corporate learning and development.

Requirements

• At least 2+ years of experience supporting or selling B2B software
• Excellent communication skills
• Thrives in a fast-paced, high-energy environment
• Takes initiative, and solves problems
• Works well with cross-functional groups

Responsibilities

• Function as the customer advocate and provide internal feedback on how we can better serve our customers
• Manage all post-sales activity for customers through strong relationship-building, product knowledge, onboarding and expansion
• Build strong, value-driven relationships with prospects and customers
• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
• Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes
• Track accounts to identify upsell opportunities, down-sell, or churn risks
• Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas
• Maintain accurate renewal and expansion pipeline and forecast data
• Work as a team to deliver an exceptional customer experience

Preferred Qualifications

• Familiarity with corporate learning and development would be beneficial
• Proven ability to manage customer relationships and achieve retention and growth targets

Benefits

• Competitive pay complemented by stock options. OTE: $80,000+
• Medical, dental, vision, and extended health coverage from day one
• Unlimited vacation days
• Monthly ‘You Days’ when the whole company gets the day off to recharge and focus on themselves
• Paid time off on your birthday to celebrate and enjoy a day just for you
• Professional development opportunities through access to internal mentors
• A flexible, remote-first way of working